ASG Security ReviewBy - 04/09/2016
Our Overall Rating
The Bottom Line
ASG Security Equipment & Protection
ASG Security is a mid-sized national security company that uses best in class technology. They’ve partnered with industry leaders like Honeywell and Alarm.com to deliver a comprehensive security solution. ASG uses wireless technology and they offer all the basic security pieces you should expect from a security company like door/window sensors, motion sensors, key fobs, and the ability to control your system with a smartphone. Their most impressive piece of equipment is the wireless intelligent panel, which is a keypad backed by Alarm.com’s patented Crash & Smash technology.
Crash & Smash technology enhances your home’s protection. If a burglar happens to find your system and smash it, help will be sent. That is because the alarm panel sends out a soft signal to the central station immediately, even if there is no threat. If a code is not entered to disarm the system, like in the event your alarm panel is smashed, that signal turns from a soft signal to a call for help. This same technology also helps to reduce false alarms.
ASG Security offers the Go!Control by 2GIG, which is one of my favorite panels and one I’ve tested personally (but with a different service provider). It is a color touchscreen that acts as both a security panel and a communication system for home automation devices. It is equipped with 24 hour battery backup to keep you running even if your power goes out. The panel uses Z-Wave radio technology to control other wireless devices in your home and is one of the only wireless panels that offers full voice response, aka two-way voice.
- Limited National Coverage
- Cellular Monitoring
- Remote Access Packages Starting at $36.95 per Month
- Crash & Smash Technology
- UL Listed Home Security
- 24/7 Monitoring for burglaries and fires
ASG for Home Automation
While not every package includes smart home features, the right package with provide access through ASG Connect.
ASG Connect adds interactive features to your home security system. You can control your home from your home or from anywhere. The Go!Control panel provides the in-home control of home automation devices or you can use a computer or a smartphone from anywhere, assuming you have either Wi-Fi, 3G, or 4G wireless.
ASG uses Z-Wave technology, which is an industry standard radio communication method for home automation. They offer temperature automation, small appliance automation, light automation, and lock automation. In addition to basic home automation they offer video surveillance through optional indoor and outdoor wireless home security cameras.
ASG uses a mix of camera types. Many of their cameras are Alarm.com specific, but they also offer cameras from Honeywell, Panasonic, and Pelco. However, this is partly because they provide security to businesses as well as homeowners. For the most part, homeowners will stick with the basic Alarm.com cameras. This lineup includes the static indoor IP camera, a pan and tilt camera, and an outdoor camera. Though they do not share the specific models they sell, for the purposes of this review we will assume they use the latest technology. If that is the case, the cameras should all be equipped with night vision and the ability to record 720p HD. And while the security system uses cellular technology, home security cameras will require and rely upon an internet connection.
- Blackberry, iPhone, and Android Apps
- Go!Control Panel
- Z-Wave Automation
- Light, Lock, and Temperature Automation
- Video Surveillance
Customer Service & Support
Every home security company on our site offers 24/7 burglary monitoring, but ASG is one of few that offers 24-hour customer service. They offer US based support during normal business hours and off shores support to provide 24/7 customer care access to their customers.
In addition to 24/7 customer care, they offer multiple customer friendly programs like a security guarantee and a service guarantee. Finally, they offer a customer move program.
The primary limitation with using ASG is that they have limited national coverage. If you move to an area they do not support, you will have to cancel your contract which requires a 100% balance payment. ASG has offices in Connecticut, New Jersey, parts of Texas, DC, Maryland, Northern Virginia, New York, parts of Florida, Pennsylvania, Louisiana, North Carolina, Oklahoma, and Massachusetts.
Our biggest concern about ASG is that there is a common thread among online customer reviews. Multiple customers have complained that ASG does not provide a locked-in rate, stating that they experienced a price increase mid-contract. While this isn’t unheard of, it is becoming increasingly uncommon. There are multiple companies with strong customer service records and the same technology that will not increase your rate. In fact, our top rated home security company has only experienced one minor rate increase in 4 years. And the increase didn’t impact all packages, just one.
- 24/7 Customer Service
- Online troubleshooting documents
- Not BBB Accredited
- Contract Cancellation Requires 100% Balance Payment
- 36 Month Contracts
- Rate Not Locked