Guardian Security ReviewBy - 08/09/2016
Total Score: 6.53 / 10
A+ Rating with the BBB and Alarm.com Backing
Limited Nationwide Coverage and Unfriendly Policies
The Bottom Line
Guardian has done a lot of things right, but why not make policies that ensure customer satisfaction?
Guardian Protection & Equipment 8 / 10
Guardian Protection Services is a home security company that provides service to more than 250,000 residential and commercial customers. They hold the 2015 Central Station of the Year Award presented by the Central Station Alarm Association, they hold an Angie’s List Super Service Award, and they were SDM’s 2013 Security Company of the Year. But is that enough?
Guardian Security has four residential packages: Edge Premium, Plus, Control, and Essential. Of course, the more you pay, the more you get. And with Guardian, you get more equipment and more service with the more expensive packages.
The basic package is called Guardian Edge™ Essential. This package includes wireless and cellular service, 24/7 monitoring (fire and burglary), access to their free mobile app, and limited lifetime system repair. Including mobile app access and lifetime system repair in a base package is something that sets Guardian apart from other home security companies who consider these features to be “upgrades.” The next package is called Guardian Edge™ Control, which adds home automation to the mix or you can bump up to Edge Plus, which adds an image sensor. Finally, Guardian Edge Premium has everything included in the other packages plus security cameras.
|Edge Essentials||Edge Control||Edge Plus||Edge Premium|
|Estimated Price||$34.95 per Month + $99 Fee||$44.95 per Month + $99 Fee||$54.95 per Month + $99 Fee||$64.95 per Month + $99 Fee|
|Wireless & Cellular||YES||YES||YES||YES|
|Free Mobile App||YES||YES||YES||YES|
|VoiceLink™ (Two-Way Voice)||YES||YES||YES||YES|
|Limited Lifetime System Repair||YES||YES||YES||YES|
|Color, Touchscreen Control Keypad||YES||YES||YES||YES|
|Indoor Wi-Fi Cameras w/ Night Vision (QTY 2)||NO||NO||NO||YES|
|Other Equipment||NO||Choice of 1 Home Automation Device (Door Lock, Thermostat, 2 Light Modules, or Garage Door Switch)||Choice of 1 Home Automation Device (Door Lock, Thermostat, 2 Light Modules, or Garage Door Switch)||Choice of 1 Home Automation Device (Door Lock, Thermostat, 2 Light Modules, or Garage Door Switch)|
|Return Period||3 Day||3 Day||3 Day||3 Day|
|Contract Length||36-60 Months||36-60 Months||36-60 Months||36-60 Months|
Guardian Home Security Equipment
Of course, you can expand your coverage by buying additional pieces of equipment. The downside is that professional installation is required so it’s best to decide upfront what devices you need to protect your home. In general, Guardian home security offers everything you need to protect your home, and it all starts with the wireless control panel.
The wireless control panel has a built-in keypad and controls all of your other connected devices. It includes a one-touch emergency response system, two-way voice technology, and the ability to control your home automation devices. If you prefer, you can even add a secondary keypad, which has everything the main control panel has except for two-way voice.
The control panel speaks to your other devices. You can upgrade your system to include security cameras, a streaming recorder, CO detector, glass break detector, remote key fob, medical pendant, door & window sensor, smart sensor, low temperature sensor (freeze sensor), image sensor, heat detector, smoke detector, motion sensor, smart thermostat, light control module, keyless entry door lock, and a garage door controller. Some of the devices may sound the same, but the difference is in the details. For example, a door and window sensor looks just like a smart sensor. The difference is that a door and window sensor is made for a door or a window where a smart sensor can be installed on other doors like gun safes or medicine cabinets.
- Professional Installation Required
- 24/7 Monitoring
- Cellular and Wireless Monitoring
- Systems Include battery backup.
Guardian Home Automation 10 / 10
Guardian offers full home automation and it is all controlled through your control panel, mobile app, or via their web portal. Using the Light Modules, you can use your mobile app to remotely turn your lights on or off. You can also create schedules or rules. For example, you can have your lights cut on every day at 8pm and off at midnight. Using the Smart Thermostat, you can remotely control your home’s temperature. You can have your home set to reach the perfect temperature before you arrive home from work or set up text alerts to let you know if your home’s temperature spikes high or low. The lights and smart thermostat can also tie into Guardian’s energy management solutionweather alerts and geo-services. With geo-services you can set up events based on your location, assuming that you have your smartphone in hand. For example, you can set up a reminder to prompt you to arm your security system if you drive away from home without doing so.
Of course, you can also choose a home security camera or an image sensor depending on which package you choose.
Home Security Cameras
Guardian has three Alarm.com home security cameras: indoor, outdoor, and indoor pan-and-tilt. Using the mobile app or web portal, you can check-in on things at any time. Or, you can program the cameras to record clips based on event. You can also set them to send text or email notifications to let you know when a new clip is available.
On the reverse side, it’s important to note that though the cameras can tie into your other sensors, they are self-monitored. For example, if your alarm is on and someone breaks through the front door, your camera will start recording. Guardian will be notified that the front door was breached, but they will not receive a notification of anything your camera captured. Same goes for your outdoor camera. If your outdoor camera captures an event, only you will know, and you will be responsible for responding. Finally, the cameras require WiFi, the only exception here being the Image Sensor Plus which uses a cellular signal.
Indoor Security Camera With Night Vision
The indoor security camera offers 720p, HD resolution. It provides night vision and can see up to 20 feet at night. The downside to this camera is that it cannot pan or tilt, so you have to place it an area you want to be monitored.
Indoor Pan-and-Tilt Security Camera
The Indoor Pan-and-Tilt Camera solves the stagnant problem by adding a pan and tilt features. The camera can rotate a full 35-degrees.
Outdoor Security Camera with Night Vision
The outdoor camera also records in 720p, HD. The difference is that the camera is weatherproof and can see up to 40 feet at night
Streaming Video Recorder
One unique feature offered by Guardian is the Streaming Video Recorder or SVR. This device provides a hybrid between local and cloud storage, which is rare in the home security field as most providers offer cloud only. The SVR supports a total of four cameras, which can be a combination of indoor and outdoor. It stores up to 1 terabyte of recorded video. You can have it record based on an event, or you can set it to capture continuous footage. The device is also able to speak to the Guardian app so that you can view recorded video locally or remotely.
Finally, the image sensor. The image sensor is a cross between a security camera and a motion sensor. If it detects motion, it takes a picture, not a video. The picture is then sent to you via text or email. To help reduce false alarms, it does include pet immunity. If you plan to use a motion sensor, an image sensor is something to consider as it provides visual verification of events.
- Cameras Can Record Footage Locally
- App can be accessed using an iOS device, Android, Blackberry, Windows Device, Pebble, Kindle Fire, or Apple Watch
- Automate Lights, Locks, & Temperature
Customer Service & Support 5.75 / 10
Guardian has a few customer friendly policies, but they dilute them with fine print. For example, they have a home relocation guarantee = yeah! But you will only qualify if you’ve lived in your home for more than a year and it only includes a free base Guardian system and a 25% discount on additional devices when you sign a new 60-month agreement = booo. Not only is it loopy, but 60-months is a long agreement, far longer than the industry standard 36-months. Oh, and by the way, your new agreement will be at the new prevailing rate. So, if Guardian has decided to change their packages or increase your service fees, be prepared to pay more. Oh, and by the way by the way, you can’t take any of your existing equipment with you. So, if you’ve outfitted your current home with lots of upgrades, you will be expected to repurchase those same devices for your new home at a 25% discount. I think you get my point…
On a positive note, Guardian does offer phone-based customer support that runs weekdays from 6 am until 12 am and on the weekends from 7 am until 12 am EST. They also provide a customer care login where you can pay your bills, test out your system, etc., and they hold a not too shabby A+ rating with the BBB.
One big warning, Guardian is not nationwide. Guardian covers the areas below; a Guardian authorized dealer may cover areas outside of those marked below. Make sure you determine service is available at your home address before investing too much time into your research.
- 36-60 Month Contract
- A+ Rating with the BBB
- 3 Day Return Period and Auto-Renew Policy
- Not Nationwide