AMP Smart Security System ReviewBy - 12/12/2016
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AMP Smart Equipment & Protection
AMP Security, a Utah-based security company, recently rebranded as AMP Smart. Their new brand now targets the smart home market using new equipment focused on home automation and smart security. They’ve also partnered with leading home automation companies such as Alarm.com and Qolsys.
The star of AMP Smart’s new equipment packages is their tablet-like control panel. It has a 7″ touchscreen interface that runs an Android OS. It supports Bluetooth, Wi-Fi, LTE, and Z-Wave connectivity. It also has built-in security features such as an integrated glass break sensor and a 5MP camera. It uses the camera to capture images whenever someone disarms your security system using the control panel. It also protects your privacy by encrypting all data coming from your connected devices. It’s a unique panel, and we’ve not seen anything else like it.
AMP Smart offers a wide range of security sensors and environmental sensors.
- Mini Door/Window Sensor– unobtrusive sensor that alerts you of unexpected door or window entry.
- Motion Sensor– pet-immune (under 40 lbs.) sensor that alerts you of unexpected motion.
- Glass Break Sensor– always on sensor that detects the sound of broken glass.
- Motion Image Sensor– motion sensor with a built-in camera to capture images and stream videos.
- Asset Safe– 0.5-cubic-foot safe with electronic lock that texts you every time it is opened.
- Smoke Detector– photoelectric smoke sensor with built-in heat sensor to detect fire even when there is no smoke.
- Carbon Monoxide Detector– always active sensor that detects the presence of poisonous carbon monoxide.
- Flood Sensor– wall or floor mounted sensor that detects leak and flood to prevent costly repairs due to water damage.
All sensors are monitored by AMP Smart’s monitoring center. The glass break sensor, smoke detector, carbon monoxide detector, and flood sensor are always active. Whether your security system is armed or not, they still detect danger. All the other sensors activate when your system is armed.
Another key component of AMP’s system is the AMP Smart app, powered by Alarm.com. The app gives you the power to control your security system from anywhere in the world using your 3G/4G or Wi-Fi-connected smartphone. They also support Pebble Watch, Apple TV, and Kindle Fire TV.
Details on pricing and plans are currently not available on their website. You can get a quote by calling (800)-817-3918 or you can fill out their online request for information.
- Smart Control Panel
- AMP Smart App
- Intrusion and Environmental Sensors
- 24/7 Monitoring
Amp Smart for Home Automation
AMP’s smart panel integrates with home automation equipment from Alarm.com, GE, Yale, and LiftMaster. The smart thermostat, indoor camera, and outdoor camera are from Alarm.com. The smart outlet module and energy meter are from GE. The smart lock is from Yale. And the garage door controller is the LiftMaster myQ. All of these automation devices can be controlled using the control panel or the app.
AMP Smart can also automate your home using your phone’s location a.k.a. geofencing. You can tell your system what to do when you arrive home or when you leave. For example, it can automatically turn down your thermostat and turn off outlet modules when you leave home. And when you’re on your way home, it can automatically turn on lights, open the garage door, and set the thermostat back to your desired temperature.
AMP Smart is one of the few security systems that integrates with Amazon Echo. So if you have an Echo or other Alexa-enabled devices, you can use it to voice control your smart security system. Take note that some functions can’t be voice controlled. This is to protect your privacy and security. For example, you can’t disarm your sensors or cameras using your voice. You also can’t unlock your front door or open your garage door.
AMP Smart offers an indoor and an outdoor camera, both from Alarm.com. The indoor camera has an HD resolution, night vision of over 20 feet, and a 110° viewing angle. The outdoor camera is a bullet camera with HD resolution, 40-foot night vision, and an IP rating of 66 (dust and waterproof). Both cameras can record clips based on motion events, but AMP Smart does not specify how many clips you can save to the cloud.
You can also add the SkyBell HD doorbell camera to your system. SkyBell HD is a wired doorbell with the ability to stream videos to your phone and detect motion. It also allows you to speak using your smartphone with whoever’s at your front door. Finally, it can record motion-based clips.
Amp Smart Customer Service & Support
It’s hard to review AMP Smart’s customer service without reflecting back to their former brand, AMP Security. They currently hold a C+ BBB rating and a lot of negative reviews. The most common issue is sales misrepresentation. There are reports of sales agents who present themselves as agents from other companies looking to “upgrade” the homeowner’s security system, while in fact, they are there to install a new system from AMP Security. In fact, headlines of this same practice are rather easy to find online where it’s been reported that several people in Tennessee were duped into believing AMP was actually ADT.
AMP has also been known to promise features that are not really included in their package. Will rebranding shake off their ugly reputation and catapult them to a reputable status? Vivint’s managed to achieve something similar, but AMP still has a lot to prove. And to that point, they may be too late. There are so many other companies providing the same service that have never treated their customers poorly, Frontpoint is one example. For now, I’m calling AMP a pass, there are better options.
- C+ BBB Rating
- 36-60 Month Contracts
- 3 Day Return Period
AMP Smart Customer Review