Questions to Ask BEFORE Buying a Home Security SystemBy - 03/23/2015
Let’s face it, you probably don’t shop for a home security system every day. If you are in the market for a new system, use the guide below to formulate some questions for potential providers. While not every question may be relevant to your situation, these are typical questions that you might want to ask. Feel free to comment below to suggest questions you feel should be added to the list.
Contract Questions for Home Security Systems
How long will my contract be?
Will my monthly rate be locked in for the entire length of the contract?
What if I don’t like the system? How long do I have to return it?
Do I have to pay anything if I return the system?
What if I move during the course of my contract?
Can I add more equipment over time?
Can I self install equipment or do I need to pay for a tech to come out if I expand my system?
What is the warranty on the hardware?
How is hardware support handled?
How much is your standard equipment package and how much does it cost to add extra equipment?
Will I own the equipment when my contract is over?
Do you guys support light, lock, and temperature automation?
What phones do you support? Apple, Android, Blackberry, Windows phones?
Do you offer a web portal where I can control my system?
General Company Questions
How long have you been in business?
How many monitoring centers do you use?
Are they UL-listed?
If my alarm system calls the monitoring center, how long will it take before the alarm is connected with a person?
Can you monitor for burglaries, fire, and carbon monoxide?
Will my system use land line, broadband, or cellular monitoring?
Am I required to maintain broadband or any other services with you in order to maintain alarm service?
Do you guys do background checks on employees and contractors?
Questions for Yourself
Before investing in a security system you may want to do a little reality check.
- Have you checked with your local government to see if you need to pay an alarm registration fee?
- Do you plan to move any time soon?
- Are you choosing a national provider that can move with you?
- If you live in a rental house make sure to check with your landlord and choose a wireless system.
If you go into this purchase with a basic understanding of what you want out of a security system and armed with these questions, I feel confident that you can make a good decision.