Uxari Home Security ReviewBy - 06/28/2017
Our Overall Rating
The Bottom Line
Equipment & Protection
Uxari offers a broad range of security equipment, but one device stands above the rest: the Go!Control 3 (GC3) control panel. The panel is the brain behind the entire system. It lets you tie all of your devices together and control them using its 7-inch touchscreen interface. The control panel also enables one-touch arming, displays a 5-day weather forecast, and allows over-the-air updates. GC3 even has a modular design so you can swap out older components with newer ones to make sure your panel stays up-to-date.
Of course, the GC3 control panel doesn’t work alone. It has a supporting cast of security sensors, each with a role to play in protecting your home. Uxari offers motion sensors, door/window sensors, smoke detectors, CO detectors, and water sensors. All of these devices are wireless. No power tools, no drilling, no wires to run, no holes in your wall. In fact, Uxari’s systems are so easy to install that you can do it yourself using a strong adhesive and a little creativity. Aside from being wireless, Uxari’s system communicates via a cellular signal. Cellular signals are less prone to disruptions and ideal for home security.
The features and devices I just mentioned are all good, but they aren’t as unique as you might think. In fact, our two leading alarm companies both offer similar features. So what makes Uxari stand out from the rest? It’s not what they offer, but how they offer such features.
Most alarm companies require that you pay an upfront equipment fee. Others will give you a pre-determined set of devices for free if you sign a long-term contract. Uxari kind of takes a mixed approach. If you sign up for a monitoring plan, you will automatically receive a control panel with a set number of devices, depending upon your plan. But instead of giving you a pre-determined set of devices, they provide points. You can use your equipment points to “purchase” any device you want. For example, with the basic plan ($29.99/month), you’ll get a GC3 panel, a motion sensor, and two equipment points. Motion sensors are two points; all other sensors are one point. Of course, you must pick a device that will work with the plan you choose. Home automation devices, for example, are not compatible with the basic plan. Also, they will require that you sign a three-year contract in order to qualify for an equipment discount.
What if you want to add more devices, but you’re out of equipment points? You’re free to order additional equipment from Uxari anytime, but you’ll have to pay for the extra devices upfront.
|Equipment Fee||$0 (Requires 3-year Contract)||$0 (Requires 3-year Contract)||$0 (Requires 3-year Contract)|
|GC3 Control Panel|
|24/7 Professional Monitoring|
|30-Day Trial Period|
|Learn More||Visit Site||Visit Site||Visit Site|
*Automation Devices: smart thermostats, smart locks, smart lighting systems, garage door controllers, motorized shades, and Sonos speakers.
**Cloud Devices: Amazon Echo, doorbell camera (SkyBell HD), indoor camera, or outdoor camera.
Finally, Uxari offers a convenient way of controlling and monitoring your alarm system: a smartphone app powered by Alarm.com, one of the leading brands in home security solutions. The app will let you control your security system from anywhere in the world, so long as your phone is connected to the internet via Wi-Fi or 3G/4G. It also sends push notifications in case of emergency.
A summary of Uxari’s offered equipment and protection:
- Go!Control 3 Control Panel
- Wireless Security Equipment
- Cellular Monitoring
- Free Equipment
- Starts at $29.99/month
- Alarm.com App
Uxari for Home Automation
As said earlier, Uxari offers more than home security. They can also help you automate different areas of your home. They offer smart locks that allow keyless entry, smart thermostats for smart energy savings, smart lighting systems, motorized shades, and smart garage door controllers. However, you can’t just add home automation equipment to your system. To use automation devices, you’ll need to be subscribed to the $59.99/month plan. This plan gives you seven security devices and three automation devices of your choice. It also lets you add a cloud device.
The list of cloud devices includes both home security cameras and third party devices. You can add an Alexa-enabled device, Skybell, Sonos, or any of their cameras.
Home Security Cameras
If you choose to spend your cloud device points on a security camera, you have four options.
One, you can get a SkyBell HD doorbell camera. SkyBell HD is a video doorbell that streams videos to your phone when a person rings the doorbell or when it detects motion. It allows you to have a two-way conversation with anyone near your door, even if you’re not at home. The doorbell camera retails at $199.00, but you can get it for free from Uxari.
Two, you can get an Alarm.com wireless indoor camera. This is the same indoor camera offered by Frontpoint. And yes, we’ve tested it. It records in 720p HD and supports live streaming to your mobile devices via the Alarm.com app. It also offers night vision and a 110° wide angle lens. However, it lacks audio and the ability to zoom, pan, and tilt.
Third, you can choose the Alarm.com outdoor camera. Unlike the indoor camera, the outdoor camera is designed to live outside, withstanding harsh weather conditions, dust, and even water.
And last, you can get an image sensor. An image sensor is a PIR motion sensor equipped with a camera. The advantage of an image sensor is that it’s completely wire free. It runs on battery power, so you don’t need to plug it into a power source. However, it has disadvantages too. The device is a camera, not a video camera. It only takes snapshots of motion events; it doesn’t record videos.
Uxari offers security cameras, but what about cloud storage? If you’re subscribed to the $59.99/month plan, you’ll get plenty of cloud storage space. Uxari offers up to 1TB of cloud storage space for motion and event triggered clips. For example, if your security camera detects motion, it will record and save the clip to the cloud so you can review it in the future. The same thing will happen if the security sensors detect intrusion. But what if you reach the 1TB threshold? Simple. Your oldest clips will be automatically deleted to make room for new clips. If you want to save a clip, you can download it and store it locally.
A summary of Uxari’s smart home offer:
- Smart Lights, Thermostats, Locks, Garage Door Controllers, Blinds, etc.
- Entertainment System Installation
- Automation + Security Plan: $59.99
- Offers Doorbell Camera, Indoor and Outdoor Camera, and Image Sensor
- 1TB Cloud Storage
Uxari Customer Service and Support
Unfortunately, security and automation features mean nothing if the alarm company you choose doesn’t take care of you, their customer. So, does Uxari know how to care for their customers?
First and foremost, a customer-friendly company implements policies that benefit their customers, not take advantage of them. Uxari does well in this area. They give their customers a 30-day trial period. If you’re not happy with the system, you can return it without penalty. In fact, their policy says that they will even pay for return shipping.
Another customer-friendly policy is their free-movers policy. If you plan to move, simply take your system with you. Uxari does not charge a reconnection fee.
Finally, Uxari will lock in your monthly fee for the entirety of your contract, no price hikes. And once your contract expires, it will renew month-to-month versus locking you into another three-year contract.
Customer-friendly companies also give their customers multiple channels of communication for when they need help, whether in an emergency situation or for troubleshooting the system. Uxari offers live chat support via their website, an open phone line for queries, a customer support hotline for those who are already customers, and a separate line for cancelling false alarms.
Finally, a customer-friendly company is customer-friendly not only on paper but more importantly, in deed. Although I don’t have hands-on experience with Uxari, I was able to get a glimpse of how they treat potential customers when I secret-shopped them via the live chat feature on their website. I was greeted and assisted by a friendly agent who answered most of my questions. I was surprised by his transparency. He explained their equipment and monitoring plans and even informed me of the activation fee. With other companies, you’re lucky if you can get their agent to talk about their pricing, let alone other possible fees. Usually, they’ll ask you to provide your contact information or pass you off to a phone sales person. The Uxari agent I talked to didn’t even ask my name.
Of course, not all customers have had a satisfying experience. Vitex, Uxari’s sister company, holds a strong presence in Florida. The company currently holds a 3-star rating on Yelp. One customer noted that,
They tricked my wife into a contract by showing her only the last page and told her she was signing for only installation.
When their products finally failed, they made up excuses to not have them fixed.
Take note, however, that these negative customer reviews are scarce, and they are focused on Vitex. Though Vitex is related, it’s not the same as Uxari. All that said, Uxari still holds a pretty stellar A+ rating with the BBB.
Customer service summary:
- 30-Day Trial Period
- Free Move Policy
- Multiple Communication Lines
- A+ BBB rating
Uxari Customer Review