Frontpoint Security ReviewBy - 11/10/2016
First of all, I use Frontpoint in my home and can honestly say they are one of the best customer service centered companies I’ve ever done business with. My bill is exactly the same every month, and once when I had an issue, the first person on the phone was able to find a solution.
They also provide peace of mind at night knowing my family is protected, and their system is really easy to setup and use. I can control everything right from my phone as their app works great on both Android and iPhone devices.
But I like to know how others feel as well, so I read most of the Frontpoint Security reviews available online and have for the past two years. What I’ve found is they are a company who, founded in 2007, set out to change the home security world as we knew it, and they’ve been really successful in doing so.
Today they are well known for their great customer service, high satisfaction ratings, and DIY user-friendly systems that just work. The days of having a random installer in your home to drill and run wires are long gone. Anyone can setup a Frontpoint security system.
On top of my personal experience, they also have the highest total score 9.63 / 10 in our unbiased, comprehensive home security ratings system.
Bottom line, that’s why 96% of customers recommend Frontpoint.
Frontpoint Security Equipment & Protection 9.1 / 10
Frontpoint uses 100% wireless security equipment that’s backed by cellular. Cellular monitoring uses a wireless signal like your cell phone uses, but unlike a cell phone, it can work even if you have a weak signal. Cellular monitoring is an exceptional choice for home security systems because it is wireless on both the inside and outside of your house.
From a security perspective, this means a couple of things;
- There is no way that an intruder could simply cut a wire and disable your system because there is no wire to cut. This is different from legacy security systems that rely on landlines.
- Second, it means that your system works even if your internet goes down. This is because the system is not relying on your internet, but it is relying on a cellular chip that is built into your security system. In fact, their systems will work even if your internet AND power go down thanks to a built-in battery backup feature and battery-powered sensors.
The technology behind all of this is built into the control panel. The control panel has an embedded cellular chip and battery backup. But, there is a third secret ingredient.
With the Interactive and Ultimate packages, your control panel can take advantage of Alarm.com’s patented Crash and Smash Protection. If an intruder decides to destroy your alarm system, he has really done himself a disservice. It all starts with a soft alert that is sent to Frontpoint’s monitoring center. The Rapid Response monitoring center, which is approved by the Department of Defense, waits for the all-clear. However, if the panel is destroyed the soft alert is never cleared, the soft alert becomes an active alert, and the monitoring center will dispatch help.
- 100% Cellular Monitoring with Wireless Security Equipment
- 24/7 UL-Listed Monitoring – Burglaries, Fire, and Medical
- Environmental Monitoring for Carbon Monoxide, Floods, Freezing Pipes, and More
- Patented Crash and Smash Technology
- Control Panel with 24 Hour Battery Backup
- No Drilling
- Easy DIY Installation
- Rapid Response monitoring center is Department of Defense approved and has Redundancy built-in for almost any situation.
Frontpoint Security Prices and Plans
As for monitoring, there are three Frontpoint packages to choose from.
- Protection: An entry-level package that provides 24/7 professional monitoring, but not much else. The plan is set up to monitor for burglaries, medical emergencies, and fires. Though most people think of a home security system as a way to connect to the police, knowing the system will call the fire department if needed is one of my favorite features and will provide serious peace of mind.
- Interactive: This is their most popular option, which adds in cellular alerts and also limited home automation – including the ability to automation your lighting.
- Ultimate: This plan includes everything in Protection and Interactive, but expands further into home automation and adds video surveillance. There are no hidden fees or upcharges. Everything is included in this package, which is the most comprehensive of the three.
How Much Does Frontpoint Security Cost?
New customers may receive up to a $300 package discount. This discount will reduce the cost of the equipment.
The chart below includes information on Frontpoint’s monitoring fees and services. See also Frontpoint’s Equipment Pricing Chart.
|100% Wireless & Cellular|
|24/7 Professional Monitoring|
|Crash & Smash Protection|
|Email & Text Alerts|
|Mobile App Control|
|Geo Location Services|
|Live Video Streaming|
|Motion Activated Video Recording|
|HD & Night Vision Video|
|Door Lock Automation|
|Energy Management Control|
|30-Day Risk Free Trial|
|Possible Insurance Discount|
|Learn More||Visit Site||Visit Site||Visit Site|
Extra and Compatible Equipment
The table above is meant to give you an idea of the pricing. Deals on equipment might change, but the chart provides an excellent idea of the equipment cost when purchased with a monitoring plan. In general, we’ve found that Frontpoint provides a $300 discount on approved credit to be used toward new equipment packages. With the $300 credit, Frontpoint’s pricing shown on the chart above is correct.
However, you don’t have to stick with the described equipment packages. You can always add more pieces, but adding more will change the price. We’ve outlined some of the options above, but there are more options described below. Don’t feel limited by the items we’ve included; if there is something you are looking for, just ask!
Equipment that Controls
All Frontpoint systems come with the base controller. The brain behind their wireless home security system is the GE Simon XT Edition, the controller I use in my own home. The Simon XT has a built-in cellular link so that your system can communicate with the central monitoring agency. It also has a 120db alarm and built-in 24-hour battery backup.
The Interactive and Ultimate packages include the ability to control the system with a free mobile app powered by Alarm.com. Their app supports iPhones, Androids, iPads, Blackberry phones, Pebble, Kindle Fire, Apple Watch, and Windows plus a special version for Apple TV.
However, you may not always want to carry your phone around the house all day and sometimes it’s just not convenient to make it back to the base controller.
With that in mind, they do offer other options for controlling your system. For one, you can add a touchpad so that you can monitor the system in-home without your phone and without running back to the primary controller. They also offer a panic pendant and keychain remote.
Frontpoint Has A Touch Screen Panel
Frontpoint also offers the Qolsys IQ Panel, which is a primary touchscreen panel. While I still use the Simon XT, my colleague is an IQ panel user. I asked her to create the video above to give you guys a quick comparison of the touch screen to the original panel.
With the launch of the touchscreen, Frontpoint has closed any advantage held by companies like ADT, Vivint, and other security companies. The panel has replaced the GE touch screen panel. Unlike the GE touch screen, which was a secondary panel, the Qolsys IQ Panel is a primary control panel. It is sold as an upgrade (over the Simon XT) to those that want it and has added bells and whistles.
While it has many of the same features as the XT, like battery backup and an internal siren, it also has a 7″ LCD screen, which is fun to navigate, and it takes pictures of people arming and disarming your system for added security.
- It can control your smart home devices.
- It talks.
- It takes pictures and stores them.
What is the Qolsys IQ Panel?
The Qolsys is the brain of your system. It will call for help in an emergency, arm your system, disarm your system, lock and unlock your doors, tell you what the weather’s going to be like for the next few days, and more.
It’s kind of like a personal assistance/security guard all wrapped up in one little piece of hardware.
You can use the Qolsys panel to customize your system completely. You can name your sensors, set the panel’s brightness, control the volume, customize alerts, and even customize chimes. If you wanted to use the panel to replace your old panel, that would certainly be possible. All current Frontpoint sensors (GE – 319.5 MHz) are compatible with the new panel, with the exception of the two-way touchscreen and the Talking Remote Touchpad.
Though all of this may sound rather complicated, the Qolsys IQ Panel is extremely user-friendly. I would liken it to using an iPhone, as it has giant app-like buttons that you can push to get the system to do what you want. The panel, however, is based on the Android operating system.
Here’s a rundown of some of the features packed into the IQ panel.
- 24-Hour Lithium Ion Backup Battery
- Integrated camera will take pictures when the system is disarmed or when an alarm event occurs.
- 7″ LCD Face
- Includes tabletop stand or wall mount options, with a strain relief AC Adapter, preventing accidental removal of AC wires
- 800×480 Screen Resolution
- Internal Siren: 91 dB
- Z-Wave Compatible
- Operating Temperature: 14° F to 122° F
Of course, the touchscreen option will be more expensive than the Simon XT, so for those who would rather keep cost low, stick with the Simon XT. In fact, the Simon XT will still be Frontpoint’s primary control panel included with their equipment packages. The touch screen is simply there for people that need a little more technology in their lives and are willing to pay for it.
- Remote Touchpad: $79.99
- Touch Screen: $438.99
- Control Panel: $238.99
- Panic Pendant:$39.99
- Keychain Remote: $29.99
Equipment that Senses
Frontpoint has a full range of wireless sensors. Their sensors are battery powered and can communicate back to the Simon XT (or touchscreen), your cellphone, the central monitoring center, or even other pieces of equipment. For example, let’s say that you want the heat to kick on every time the garage door is opened or perhaps you want your camera to record if motion is detected. It’s all possible, as the equipment was created to work together.
Here’s a list of their current sensor products and their respected pricing;
- Door Window Sensors: $32.99
- Recessed Door Sensor: $42.99
- Garage Door Sensor: $44.99
- Motion Sensor: $64.99
- Glass Break Sensor: $74.99
- Smoke and Heat Sensor: $64.99
- CO Sensor: $89.99
- Water Flood Sensor: $44.99
- Freeze Sensor: $44.99
Easy Do-It-Yourself Setup and Installation
Frontpoint’s system comes neatly packaged in a special box that’s designed just for their system. I’m a big fan of detail and believe that small things make the biggest difference. The fact they place emphasis on the packaging of their equipment not only ensures the equipment arrives in one piece as it should, but also shows that they truly value great customer experiences.
Beyond well-designed packaging, the equipment is very easy to setup and install. This is a true do-it-yourself job and very different than most companies that send a technician out to your home to do the install, and to try and sell you more stuff. In fact, Frontpoint offers the industry’s first activation wizard that allows you to activate your system from your phone whenever and however you choose. Of course, if you prefer, you can still walk through the process with a representative on the phone.
Setting Up Door / Window, and Motion Sensors
The door and window sensors are great because of their size; they are the smallest sensors I’ve found with any system. All you have to do is peel off the protective strip that’s covering the super strong adhesive and stick them on your door or window.
Be sure to wipe off the area with a clean, dry cloth as dirt or grime in-between the adhesive will cause issues down the road. Their small size makes them incognito and helps to ensure their weight doesn’t eventually overpower the adhesive. To install them, all you have to do is peel off the protective strip that’s covering the adhesive and stick them on your door or window.
The motion sensor is even easier to install. While you can mount it on a wall with the included screws, you can also find a place approximately 5-6 feet from the floor for it to sit. Just position the sensor in a spot that’s to your liking and your control panel will automatically connect to it once you boot up.
Connect the Control Panel and Activate the System
For installing the control panel, you’ll first want to find a place to sit it, probably near the center of your home and away from doors and windows (where it could easily be spotted from outside).
Next, connect the battery wires in the rear of the control panel, and plug it into the wall outlet.
Then call Frontpoint to activate your new system or use the Activation Wizard. If you call, the technician will bring the system online for you and walk you through all the functions. They’ll show you how to set the different modes (stay and away) and educate you on when to use each one.
Tip: They give you a 2 day test window for you to learn the system before the system goes live, so if you accidentally set off the alarm, the police will not be called. However, if you need more time to get acquainted with your new system, they are more than happy to give you a longer test period.
Home Automation 9.8 / 10
Frontpoint’s home security system offers full home automation. You can automate your lights, locks, and temperature.
Their home automation plan is called “Ultimate Monitoring.” While you can automate your lights and access remote monitoring with the Interactive Plan, Ultimate monitoring will give you access to all home automation features. It’s smart enough to help you set rules and to send you reminders. The system features Geo-based technology that senses your presence. For example, it can sense if you’ve left the house without arming your system, and remind you. It can also sense if you are close to home and adjust the temperature before you arrive. Yup, the system is that interactive.
If you want next level technology, you can integrate your Frontpoint system with Google Home or Amazon Echo. While I don’t have an Echo device, I asked Rose to test this, and she reports that it works beautifully. In her words,
Right now, you can arm your system in stay mode using Amazon Echo. Simply say, “Alexa, tell Alarm.com to arm my system,” and your system will arm. At this time, you cannot use the technology to disarm your system or arm it in away mode. This restriction is for your safety and to decrease the chance of a false alarm. However, you can perform other party tricks. You can ask Alexa to turn off your connected lights, provide your home’s temperature, or even lock the doors.
Mobile App Powered by Alarm.com
The mobile app offers remote control of Frontpoint’s security, which I enjoy using. It’s nice being able to quickly arm and disarm the system from anywhere without having to key in a code.
The app is powered by Alarm.com, an industry leader in home automation, but it’s specially built for Frontpoint’s system. Want push notifications? Email alerts? Setup a GeoFence? It’s all possible through their mobile app. You can even view your security cameras remotely, more on that below. My only complaint about the app is that it can’t automatically arm or disarm based on your location, it can only send reminders to do so.
- Works with iOS, Blackberry, Android, Pebble, Windows smart devices, Apple Watch, and the Apple TV
- Interactive Mobile Monitoring
- Fully Interactive System with Alerts
- Light, Lock, and Temperature Automation | Smart Home
- Interactive Video Monitoring
- Control the System Remotely
Equipment that Automates
One interesting thing to note is that Frontpoint supports a full range of home automation options, but they do not sell all the equipment needed to support those options. In my opinion, this is a positive. Once again, they are deferring business to people whose business it is to make smart homes smart. They are suggesting the best to their customers without being greedy and asking that you buy the equipment through them. Since they have decided to use Z-Wave technology, you have several options for home automation equipment. They do sell cameras and a light automation module, as outlined below. But, they refer door locks and temperature controllers to other companies. We’ll talk some about their locks below.
- Light Control: $49.99
- Image Sensor: $89.99
Frontpoint Automates Your Locks
Lock automation is available with their Ultimate Plan. Automated door locks are an exceptionally handy form of home automation. Never again do you have to pass out keys to guests, the cleaning crew, or to people who don’t really need a key to your house. Never again do you need to worry about losing your keys, being locked out of your home, or even where to put your keys during your morning run. With lock automation, you can control your home’s locks from your cell phone with the option to use the keypad for times when you don’t have your phone with you (if you choose a keypad model). Beyond being convenient, automated door locks can be smart when backed by Alarm.com’s mobile app.
How Smart Are Their Locks?
Using the mobile app you can remotely lock or unlock your doors from ANYWHERE and the locks are supported by software. It is the software that makes the locks so smart. Using the software, you can create user codes on the fly. These codes act as temporary keys to your home and they also protect your real key. Most the time, you will create a one-time code or perhaps you might create a code that expires in a week for use by extended house guests. The code leaves a digital fingerprint. The app supports up to nine codes that you can use, and you can customize each one and keep tabs on who is using each one. You can see who used the code, what time, and what they did. Did they leave your door unlocked, did your child arrive home from school on time, did the cleaning crew really stay the whole 4-hours? You will know.
Another smart feature is rule creation. Using other home automation items, you can tie your locks to other events. For example, you might lock your door when your system is armed automatically or maybe turn on a hall lamp when the door is unlocked so you never walk into a dark home.
If you lose your phone, Frontpoint is there to help. They can help you secure your system and in the meantime, you can always use your control panel to control your entire door lock system.
Which Lock to Choose…
To view a comparison table of compatible locks please check out our article here.
Frontpoint currently offers two home security camera options that work with their Ultimate monitoring package, but they also offer an image sensor and a doorbell camera:
- Wireless Indoor Camera: $129.99
- Outdoor Wireless Camera: $399.99
- Doorbell Camera $189.00
- Image Sensor $89.99
The package also includes cloud storage for up to 1000 clips per month and mobile alerts. You can save the clips to your laptop or PC hard drive. While the cameras cannot record continuous footage, clips are automatically stored whenever motion is detected or when there is an alarm event.
Mobile viewing is made available through Frontpoint’s mobile app, which allows up to 10 users at once to view live streaming video from anywhere with an internet connection. In addition to watching from the app, you can watch live feed from your Apple TV. Setting this up is easy, download the app from the tvOS App Store and log in with your credentials. From your TV, you can watch live footage from your security cameras. You can even use your Siri Remote with touch surface to control the pan and tilt camera, pretty cool.
Indoor Wireless Camera
Frontpoint’s indoor wireless camera, aka WCAM, includes night vision and has 1280x960p HD resolution. With approximately 20 feet of view distance it is effective at monitoring single areas of your home such as the living room, kitchen, or garage. The camera is also motion activated and can backup all motion recordings to the cloud.
Outdoor Wireless Camera
The wireless outdoor camera, aka ODCAM, is very similar feature-wise to its indoor sibling, the biggest difference is it’s designed to withstand the elements of outside life. The ODCAM is completely weatherproof and can take the heat up 122 degrees or handle below freezing temperatures. The outdoor camera also has up to a 40-foot viewing distance, even at night.
Wireless Pan and Tilt Camera
The pan and tilt camera has all the standard features of the indoor wireless camera, but, as its name suggests, can pan and tilt giving it the ability to cover far more area. Using Frontpoint’s mobile app, you can pan 350°, tilt 90° towards the ceiling and 35° down, and also zoom. Using the app, you can also program this camera with preset positions for instant adjustments. If you want to have total control, this is the camera for you.
Keep in mind that all Frontpoint Security video cameras require an internet connection to work. The other components use cellular technology as mentioned earlier. If the internet goes down, your home will still be protected, but your cameras will not work.
Why An Image Sensor?
We’ve already covered why you might want an image sensor over a motion detector. But besides being better than a motion detector, there are other reasons why you might want an image sensor. First of all, it is another way to capture an image of what’s happening in your home. Second, it requires the touch screen panel, but does not require the Ultimate package, and it does not require broadband access. According to our contact:
The Image Sensor is an advanced motion sensor with an onboard camera to capture a picture when motion is detected — And send it to the homeowner. Frontpoint customers will have at-a-glance visibility into what’s happening at home, wherever they are!
How The Image Sensor Works
The Image Sensor is easy to install because it is completely wireless. Once you have the Image Sensor set in place, it works much like a motion sensor. It monitors for motion and uses an infrared LED flash to capture images whenever motion is detected. The camera’s resolution is maxed at 320×240, but it does the job and includes night vision with IR illumination. Though the camera is static, it comes with a wall mount kit so that you can place it creatively and monitor a wider area.
Once the Image Sensor does capture an image, that image is sent to your touch screen panel and also to Frontpoint’s site. You can even set up email or phone alerts that will include a snapshot image of the event so that you can assess the severity or lack thereof.
The Image Sensor requires the IQ touch screen panel and either the Interactive or Ultimate package.
- 35 x 40 feet detection coverage area
- Easy to Install
- Broadband Not Required
- Tamper detection, walk test mode, supervision
- Color Images
- Night vision with IR illumination up to 15 feet
- Configurable PIR sensitivity
- Pet Immunity
- Resolution: 320×240
- Motion Triggered Images
- Images on Demand
- 2 Year Battery Life
The Image Sensor’s retail cost is $89.99.
Frontpoint Doorbell Camera
The newest addition to Frontpoint’s lineup is the Doorbell Camera. If you are familiar with the SkyBell HD, you are familiar with this Doorbell Camera. Though it is not branded, it is the same hardware.
The smart doorbell will replace your existing doorbell. It has a motion sensor and a 1080p FHD camera. Like most of the other cameras, it requires Wi-Fi and the Ultimate Plan. With that, the doorbell will have access to cloud storage.
What makes a doorbell camera so great is that it can record using two triggers. It can record if motion is detected and it can record when someone rings your doorbell. This way, you can capture all activity. And as an added bonus, you can view live streaming video at any time.
- Motion Sensor
- Two Way Talk
- 1080p Camera with Night Vision
- Live Streaming
- Supports Activity Zones
Customer Service & Support 10 / 10
Frontpoint Home Security leads the pack when it comes to a great customer service experience. Customer service is their brand, and they are willing to do what it takes to maintain that brand. They hold an A+ rating with the BBB, hundreds of positive online reviews, and an Angie’s List Super Service Award – 5 years running. They offer a full array of online self-help documents and videos. They really do put it all out there. There are no surprises, hidden fees, or trick contracts. It is what it is, and it is awesome.
Frontpoint Security Complaints
Of course, you may find some complaints here and there online, it happens to every company no matter how great a job they do. Some people are just impossible to please and of course, sometimes one-off things can happen. You might get a sales rep who may already be on the way out the door; you might receive a bad piece of equipment, etc. But for the most part, they have far fewer complaints than you can dig up on most all their competitors. In fact, 96% of customers would recommend Frontpoint.
Here is a recent payment for my Interactive monitoring plan. It’s exactly as advertised and always the same. This is one of my favorite things about Frontpoint, no hidden fees or randomly fluctuating monthly statements.
They also offer 30 day risk-free trials. If you are a little uncertain about committing, we suggest that you take advantage of the trial. You do have to pay up front for monitoring services and any additional equipment you want to try, but if you find they aren’t for you, simply return the system. It is a true, 100% money back guarantee. No restocking. No hassle. Nada.
What if I move?
In addition to awards and free trials, they have one of the friendliest moving policies we’ve seen. Right now, you may assume that you will be in your house for years, but things change.
Other alarm companies may require you buy out your contract or pay a penalty for moving. That is not the case with Frontpoint.
In fact, they will support you with your moving efforts by providing a free mover’s kit. As the equipment is wireless, you call and tell them it’s time to move, pull the tab on the back of the adhesive, package up the equipment using the moving kit, and use the new adhesive (included in the mover’s kit) to re-install the system in your new home.
They’re a true nationwide provider, so they’ve got you covered even if you move to another state or Canada. This is also a feature that makes them popular with both homeowners and renters.
- Fully Compliant in Every State in the United States
- Free Standard Shipping and Returns
- Good for Renters and for Homeowners
- A+ BBB Reputation
- Winner of Multiple Angie’s List Super Service Awards
- Our 2014, 2015, and 2016 Gold Star Winner for Service and Security
- 30 Day Return Policy
Coupons, Discounts and FAQs
8/7/2016 – Limited Time Offer: Free Smoke and Heat Sensor .
- Free Smoke and Heat Sensor
- Equipment for as little as $99.95
- FREE standard shipping
- 30-day, no-risk guarantee. Love it, or get a complete refund.
Q: Do they offer a 1 year or 3 year contract? I see both.
A: They offer 1 and 3 year contracts. A 3 year contract will yield a larger equipment discount than a 1 year contract.
Q: Does everyone get the equipment discount?
A: Equipment discounts will depend on qualifying for a credit, which might literally include a credit check. Also, the discount is only an option for homeowners.
Q: Do you have any coupon codes?
A: Frontpoint is eager to please, and that extends to coupon codes. While they do offer legitimate coupon codes from time to time, you can often just ask for a discount or a free sensor. In this case, ask and you might just receive.
Q: Will I own the equipment?
A: Unlike other companies, their equipment pricing is separate from the monthly fee. You are not paying to rent equipment; you are paying to own equipment.
Q: What is the equipment warranty?
A: Their equipment comes with a 3-year warranty. If you are researching Front point security reviews on the internet, you might find other sites stating that they offer a 2-year warranty. Though this was true in the past, they now offer a 3-year equipment warranty to match the contract terms. This change is another example of how they listen and adjust policies based on customer feedback.
Q: I live in an area where a verified response is required before the police come, can I still have a security system?
A: When that is the case, Frontpoint utilizes Securitas to verify the emergency, and then they notify the authorities if needed. Frontpoint will research whether or not this service is required in your area and will notify you if it is required well within your risk-free trial. This check is done at the same time that they check to see if your system needs to be registered with the local authorities. I think this is something that not many companies do and it sets Frontpoint apart.
To get a free quote call 1-855-951-7980 or visit Frontpoint.com.