Frontpoint Security ReviewBy - 01/04/2019
Those who follow this site or my YouTube channel know that I’ve tested a lot of home security systems. Some I like, some I don’t. Frontpoint is a system I use in my home, and it’s one I recommend. It’s a professionally monitored, self-installed security system and it’s the only security system in my house that I pay monthly for. Why? Because I sleep better at night knowing that if I need help, someone’s got my back.
Unlike other DIY systems, Frontpoint isn’t a startup, which is one of the things that sets the system apart from others like abode and Scout. The process from start to finish runs like a well-oiled machine and alerts are more reliable. And while Frontpoint doesn’t have an option for self-monitoring, that’s not why you would buy this system. This is a system for people who want police, fire, and medical dispatch if needed.
I’m not alone in my praise. Scour Frontpoint Security reviews on the internet and you’ll find that they are ranked highly. Even when they aren’t a top pick, they’re up there, and 94% of their customers say they would recommend Frontpoint to others. So let’s dig in.
Frontpoint Security Equipment & Protection
Regarding equipment, Frontpoint uses 100% cellular security equipment with broadband backup. With a few product exceptions, the equipment is 100% wireless. No need for drilling or complicated wire-wrangling. Cellular monitoring is considered the best choice for home security. Using a chip embedded into the included control panel, the system communicates back to Frontpoint’s monitoring centers. The signal is no different from a cell phone signal; however, sending a ping to a monitoring center doesn’t require a strong signal. In fact, even those who are incapable of making cellular calls from their home might be able to use a Frontpoint system. If for whatever reason cellular fails, Frontpoint’s latest control panel, dubbed the Frontpoint Hub, also supports broadband backup.
Cellular monitoring is considered the best choice for home security for a few reasons, so let’s run through them.
- Legacy security systems rely on landlines. Landlines are prone to outages and can be cut using wire cutters.
- You don’t need high-speed internet in order for the system to work. You don’t need internet at all unless you want to add security cameras or use it as a backup to the cellular connection.
- The system will work even if your internet AND power are out thanks to built-in battery backup, battery-powered sensors, and a constant cellular signal.
In addition to battery and broadband backup and a cellular chip, the control panel includes a third feature aimed at your protection: Smash-Proof Protection.
With the Interactive and Ultimate packages, your control panel can take advantage of Smash-Proof Protection. If an intruder decides to destroy your alarm system, he has done himself a disservice. It all starts with a soft alert that is sent to Frontpoint’s monitoring center. The Rapid Response monitoring center, which is approved by the Department of Defense and is Underwriters Laboratories Inc. tested, waits for the all-clear. However, if the panel is destroyed and the soft alert is never cleared, the soft alert becomes an active alert, and the monitoring center will dispatch help.
Frontpoint Monitoring Packages
As for monitoring, there are three Frontpoint packages to choose from.
- Protection: An entry-level package that provides 24/7 professional monitoring, but not much else. The plan is set up to monitor for burglaries, medical emergencies, and fires. Though most people think of home security systems as a way to connect to the police, knowing the system will call the fire department if needed is one of my favorite features and will provide serious peace of mind.
- Interactive: This is their most popular option and the one I recommend. This plan adds in email and text alerts and mobile app control.
- Ultimate: This plan includes everything offered by the Protection and Interactive plans but adds home automation and video surveillance. There are no hidden fees or upcharges. Everything is included in this package, which is the most comprehensive of the three.
How Much Does Frontpoint Security Cost?
When shopping for home security, there are four costs you should be aware of: installation, activation, monitoring, and equipment. Thankfully, Frontpoint is self-installed, eliminating the installation fee, and they don’t charge an activation fee. Also, with a new contract, you might be able to save on equipment as qualifying customers will receive up to a $300 package discount. This discount will reduce the cost of the equipment.
|24/7 Professional Monitoring|
|Email & Text Alerts|
|Mobile App Control|
|Geo Location Services|
|Live Video Streaming|
|Motion Activated Video Recording|
|HD & Night Vision Video|
|Door Lock Automation|
|Energy Management Control|
|30-Day Risk-Free Trial|
|Possible Insurance Discount|
|Limited Lifetime Warranty|
|Learn More||Visit Site||Visit Site||Visit Site|
Extra and Compatible Equipment
Now, let’s talk equipment. Deals on equipment might change, but recently, equipment costs have held steady. With a three-year agreement, you can purchase what you want with a $300 discount. This discount requires that you are a homeowner with qualifying credit. So does that mean renters and people working on their credit are left out? It does not.
Frontpoint also offers a 1-year monitoring contract. This shorter term is a great option for renters or others who do not qualify for the larger equipment discount. The 1-year option will usually provide a $25 discount on packages. Of course, no matter which path you choose, you can always add equipment a la carte and the a la carte pricing is the same for all customers.
Let’s break down Frontpoint’s available equipment into categories, including those that control, sense, and automate.
Equipment that Controls
All Frontpoint systems require a base controller. I’ve tested three of Frontpoint’s hubs including the GE Simon XT (no longer sold), the Qolsys IQ Panel (no longer sold), and the new Frontpoint Hub, which is what I’m currently using.
The Frontpoint Hub
The Frontpoint Hub is a significant departure from what they offered in the past. I think we can break down the differences between the Simon XT and the Hub into four bullet points.
- The Frontpoint Hub is Frontpoint branded. Previously, they used third-party control panels.
- The Hub is a two-part device. There is the actual Hub but also a separate Keypad.
- The Hub uses 4G, the older control panels all used 3G.
- It supports Z-Wave Plus.
The Frontpoint Hub has a built-in cellular link so that your system can communicate with the central monitoring agency. It also has a 104.5db siren and built-in 24-hour battery backup. As already mentioned, it supports Wi-Fi which you can use as a backup for your cellular connection but also for a faster connection to your smart home devices.
If you happen to have an older control panel and want to upgrade, you’re in luck: The Frontpoint Hub is backward compatible. If you are buying a Frontpoint system new, you are also in luck. Another thing that sets Frontpoint apart from other security companies is that they ship the Hub pre-programmed to work with all of your sensors. All you have to do is take it out of the box and plug it in.
Finally, the Hub is where all of the intelligence resides, which means separating the Hub from the Keypad was a smart move for two reasons. One, you can attach multiple Keypads to your Frontpoint system. You can place a Keypad at your front door, back door, and in your bedroom, while placing your Hub somewhere more inconspicuous. However, I have one warning: The Keypad beeps when you arm your Frontpoint system. For example, if you go to bed early and someone else stays up later and arms the system, the Keypad is likely to wake you up if you have it sitting next to your bed. Second, if a burglar smashes your Keypad, it won’t matter as the Hub is ultimately responsible for communicating to the monitoring center. Of course, if you pay for Interactive or Ultimate, this is irrelevant as they both provide access to Smash-Proof protection, but if you choose to subscribe to the Protection Plan, this is an advantage.
As of right now, the Frontpoint Hub is the only option Frontpoint is selling, but it won’t be long until they replace their old touchscreen option with a new option. If you want a touchscreen control panel, you might want to hold off.
Other Controlling Devices
The Interactive and Ultimate packages include the ability to control the system with a free mobile app powered by Alarm.com. They provide app support for iPhones, Androids, iPads, Kindle Fire, Apple Watch, plus a special version for Apple TV.
Frontpoint also sells a touchpad that works best with their older control panel the Simon XT. The touchpad allows you to monitor your system in-home without your phone and without running back to the primary controller.
Voice Control: Amazon Alexa and Google Home
Another way to control the system? Your voice. You can integrate your Frontpoint system with Google Home or Amazon Alexa including Echo, Echo Dot, Google Home Mini, Google Home, Google Home Hub, etc. And yes, I’ve tested the Echo integration, and it works beautifully.
The Alexa Skill for Frontpoint is pretty advanced. You can lock and unlock your doors, open and close your garage, arm and disarm your system, and more. For example, you can say, “Alexa, tell Frontpoint to arm my system,” and your system will arm. Of course, using your voice to disarm your security system presents unique security challenges. Alarm.com, the maker of Frontpoint’s Alexa Skill, is combatting this two ways. First, you are required to create a PIN. When you ask Alexa to perform tasks like “unlock your door” or “open your garage,” you will be asked to provide your PIN. Second, you can turn on two-factor authentication. According to Alarm.com,
“For increased security, we’ve added two-factor authentication to our Alexa Skill, enabling you to authenticate your home’s Amazon Echo devices. If you have two-factor authentication turned on, you’ll be sent a six-digit code on your smartphone next time you talk to Alarm.com. To authenticate your device, you’ll need to say: “Alexa, tell Alarm.com to authenticate with code (*say your code here*).”
Of course, you can also use your voice to control smart devices like lights, thermostats, and more. But what’s even more exciting is the ability to control multiple smart home devices with one command using scenes. For example, “Alexa, ask Alarm.com to run Movie Night” might lower the lights, the temperature, and lock the doors.
The Google Home skill is also provided via Alarm.com. It works similarly, but it’s not as built out as the Alexa Skill. Just like Alexa, you can use the Google Home skill to control your security system, lights, thermostat, locks, or even your garage door. Just say, “Okay Google, ask Alarm.com to close the garage.” Using this integration, you can even control groups of devices like lights. For example, you can combine all the lights in your living room under the group name “living room” and ask Google Home to turn off all living room lights.
If you are interested in pricing out the control-oriented devices we’ve discussed, you will find prices below. My current recommendation is one Frontpoint Hub and the Keypad. My only complaint about the new Hub is that I don’t find the chime tone emitted by the Hub to be pleasing, and it’s very loud.
- Qolsys IQ Panel (no longer sold): $387.99
- Frontpoint Hub: $249.99
- Keypad: $49.99
- Panic Pendant: $39.99
- Keychain Remote: $31.99
- Remote Touchpad (XT Only): $79.99
- Simon XT Control Panel (no longer sold): $238.99
Equipment that Senses
Frontpoint has a full range of wireless sensors. Their sensors are battery powered and can communicate back to the Frontpoint Hub, your smartphone, the central monitoring center, or even other pieces of equipment. For example, let’s say that you want the heat to kick on every time the garage door is opened or perhaps you want your camera to record if motion is detected. It’s all possible, as the equipment was created to work together.
Here’s a list of their current sensor products and pricing:
- Door Window Sensors: $32.99
- Recessed Door Sensor: $42.99
- Garage Door Sensor 2.0: $44.99
- Garage Door Sensor (Resolution): $44.99
- Motion Sensor: $64.99
- Glass Break Sensor: $74.99
- Smoke and Heat Sensor: $64.99
- CO Sensor: $89.99
- Water Flood Sensor: $44.99
Easy Do-It-Yourself Setup and Installation
Of course, you can’t talk about sensors without talking about setup. Frontpoint’s system comes neatly packaged in a special box that’s designed for their system.
Beyond well-designed packaging, the equipment is easy to set up and install. This is a true do-it-yourself job and very different than most companies that send a technician out to your home to do the install and to try and sell you more stuff.
Frontpoint offers the industry’s first activation wizard that allows you to activate your system from your phone whenever and however you choose. If you prefer, you can walk through the process with a representative on the phone.
Setting Up Door / Window, and Motion Sensors
All of the sensors that ship with your Hub will come pre-paired out of the box. You don’t have to connect them to the Hub; you only need to install them.
The door and window sensors are great because of their size; they are the smallest sensors I’ve found with any system. All you have to do is peel off the protective strip that’s covering the super strong adhesive and stick them on your door or window.
Be sure to wipe off the area with a clean, dry cloth as dirt or grime in-between the adhesive will cause issues down the road. Their small size allows for discretion and helps to ensure that their weight doesn’t eventually overpower the adhesive.
The motion sensor is even easier to install. While you can mount it on a wall with the included screws, you can also find a place approximately 5-6 feet from the floor for it to sit. Just position the sensor in a spot that’s to your liking and your control panel will automatically connect to it once you boot it up.
Connect the Hub and Activate the System
When installing the Hub, you’ll first want to find a place to sit it, probably near the center of your home and away from doors and windows (where it could easily be spotted from outside).
The Keypad that accompanies the Hub also ships with adhesive and is installed like any other sensor.
Next, call Frontpoint to activate your new system or use the Activation Wizard. If you call, the technician will bring the system online for you and walk you through all of the functions. They’ll show you how to set the different modes (stay and away) and educate you on when to use each one.
Tip: Frontpoint gives you a two-day test window to learn the system before it goes live, so if you accidentally set off the alarm, the police will not be called. However, if you need more time to get acquainted with your new system, they are more than happy to give you a longer test period.
Highlights of Frontpoint’s Monitoring and Equipment:
- 100% Cellular Monitoring with Broadband Backup and Wireless Security Equipment
- 24/7 UL-Listed Monitoring – Burglaries, Fire, and Medical
- Environmental Monitoring for Carbon Monoxide, Floods, and More
- Smash-Proof Technology
- Control Panel with 24 Hour Battery Backup
- No Drilling
- Easy DIY Installation
- Rapid Response monitoring center is Department of Defense approved and has Redundancy built-in for almost any situation.
Creating a Smart Home With Your Frontpoint System
Frontpoint’s home security system offers full home automation with Ultimate Monitoring which provides light, lock, and temperature automation using a smart thermostat.
As a whole, the Frontpoint system is smart enough to help you set rules and to send reminders. The system even features geofencing technology that senses your presence. For example, it can sense if you’ve left the house without arming your system, and remind you. It can also sense if you are close to home and adjust the temperature before you arrive.
As far as controlling your smart home devices, the only option is the mobile app until Frontpoint launches a new touchscreen control panel. While you can’t control your smart home devices using the new Hub, the Hub offers two benefits over the older control panels. First is Z-Wave Plus, which we will discuss below. Second, Wi-Fi. When on the same wireless network as your smart home devices, you can connect to the Hub using Wi-Fi which is faster than communicating over a cellular signal. This will increase the speed at which your smart home devices respond to your commands.
Mobile App Powered by Alarm.com
Frontpoint’s mobile app is powered by Alarm.com, an industry leader in home automation, but it’s specially built for Frontpoint’s security system. Want push notifications? Email alerts? Set up a geofence? It’s all possible with the mobile app. You can even view your security cameras remotely (more on that below). My only complaint about the app is that it can’t automatically arm or disarm based on your location, it can only send reminders to do so.
The app also provides access to shortcuts. Android users can use Android Shortcuts to access commands quickly. iOS users can quickly access the Frontpoint app using Widgets. If you feel comfortable, you can access your Widget from the iOS lock screen. I use the shortcut to arm and disarm my system quickly. Of course, this is a security risk as anyone holding my phone can do the same. Obviously, I’m not worried about it, but it is something to be aware of, and shortcuts are certainly not for everyone.
Equipment that Automates
Frontpoint uses Z-Wave technology for home automation. The Hub supports Z-Wave and Z-Wave Plus.
Z-Wave Plus is the newest Z-Wave generation. It draws less power which allows your battery-powered devices to last longer, but it also offers an improved range. If possible, I suggest buying and using Z-Wave Plus sensors and devices.
That said, not all Z-Wave or Z-Wave Plus devices are compatible. If you’re confused, give Frontpoint a call, and they will suggest devices for you to use. Also, they sell devices that are guaranteed compatible. They sell cameras, a door lock, and a light automation module, as outlined below. But, they refer smart thermostats to other companies.
- Light Control: $49.99
- Light Bulb: $9.99
- Door Lock: $159.99
- Wireless Indoor Camera: $99.99
- Outdoor Wireless Camera: $199.99
- Doorbell Camera: $189.99
Frontpoint Automates Your Locks
Lock automation is available through Frontpoint’s Ultimate Plan. What you can do with the lock will depend on the lock you choose. Though I prefer Frontpoint’s Interactive plan and have used Interactive for years, I did test Ultimate for two months alongside the August Smart Lock. You can read my review of using the August Smart Lock with Frontpoint here.
In short, I don’t recommend the August Smart Lock Pro with Frontpoint nor does Frontpoint. They have selected the Schlage Connect as their top lock choice, and I would agree. August has limitations as it is a deadbolt replacement and does not replace your entire lock mechanism. As it’s a third-party integration, its features are also limited.
When August is paired with Frontpoint, it offers:
- Timed Auto-Lock
- Location-Based Locking Reminders
- One-Touch Remote Locking
- Unexpected Activity Notifications
- Integration into Alarm.com’s Scenes Feature
Frontpoint also pairs with keypad/touchscreen style smart locks that add features like keypad entry. This category includes the aforementioned Schlage Connect (Schlage BE469).
The Schlage BE469 Deadbolt (not the one pictured) comes in satin nickel, aged bronze, or bright brass and sells for $159.99. The lock is ANSI Grade 1 certified, includes a touchscreen keypad, and works in temperatures ranging from -25.6°F to 150.8°F. Though I have not tested this lock with the Frontpoint system, I have tested it with SmartThings, and I like it.
In addition to the Schlage BE469, there are other smart locks supported by Frontpoint including the Yale Living Touchscreen and Keypad Deadbolt, Kwikset Lever #912, and Kwikset Deadbolt #910. The Danalock V3 was also added to the list of compatible deadbolt locks alongside the August Smart Lock Pro. Both third-party integrations are made possible by Alarm.com. Danalock V3, like August, is a thumb-turn deadbolt that doesn’t have a keypad or touchscreen.
How Smart Are Their Locks?
Using the mobile app, you can remotely lock or unlock your doors from anywhere (assuming your phone is connected to WiFi, 3G, or 4G, and the locks are supported by the Alarm.com app). It’s the software that makes the locks smart. Using the app, you can create user codes on the fly (keypad/touchscreen locks only). These codes act as temporary keys to your home and they also protect your real key. Most of the time, you’ll create a one-time code or perhaps you might create a code that expires in a week for use by extended house guests.
To help maintain control and security, the code leaves a digital fingerprint. The Frontpoint app supports up to nine codes that you can use, and you can customize each one and keep tabs on who is using each one. You can see who used the code, what time, and what they did. Did they leave your door unlocked? Did your child arrive home from school on time? Did the cleaning crew really stay the whole 4 hours? You’ll know.
Another smart feature is rule creation. Using other home automation devices, you can tie your lock to other events. For example, you might set your door to lock automatically when your system is armed or maybe you’ll choose to turn on a hall lamp when the door is unlocked so that you’ll never return to a dark home.
One of my favorite automation combinations is connecting a smart lock to a smart doorbell, which is also conveniently supported by the Ultimate Plan. If you’ve added the Skybell Smart Doorbell to your Frontpoint system, you can unlock your door from your doorbell screen if you choose to do so.
To view a comparison table of compatible locks please check out this article.
Frontpoint Automates Your Thermostat
Using your system, you can control your home’s temperature from anywhere. There are several compatible smart thermostats you can use to make this happen. Unfortunately, Frontpoint doesn’t sell smart thermostats, but one of the best is the Alarm.com Smarter Thermostat. As it’s an Alarm.com device, it integrates beautifully with the system and the app. It’s Z-Wave compatible, offers remote access and alerts, and will help you conserve energy. Frontpoint recommends the following thermostats:
- Z-wave Thermostat (TBZ48D)
- RCS Thermostat (TZ45)
- 2GIG Radio Thermostat (CT100)
- Trane (TZEMT400AB32MAA)
Of these choices, I recommend the CT100, but the Alarm.com Smarter Thermostat is my top pick.
Frontpoint currently offers two home security camera options that work with their Ultimate monitoring package as well as a doorbell camera:
- Wireless Indoor Camera: $99.99
- Outdoor Wireless Camera: $199.99
- Doorbell Camera: $189.99
During my Ultimate testing period, I was also able to test out their Indoor Camera. You can read my hands-on review of the camera here.
Cloud Storage and Basic Camera Features
The Ultimate package includes cloud storage for up to 1000 clips per month and mobile alerts. You can save clips to your laptop or PC hard drive. You can also share clips directly from the mobile app. The share button allows you to share clips via message, email, or even social media. So what’s a clip? A clip is a recording triggered by a system event. For example, if your system is armed, and someone opens the door, the alarm will sound, and the camera will start recording. The clips are usually 35-45 seconds in length, but you can adjust clip length from the web app. That said, the cameras cannot record continuous footage.
In addition to checking out recorded events, you can view live footage at any time, and you can pinch to zoom in or out of areas of interest digitally. Mobile viewing is made available through Frontpoint’s mobile app, which allows up to ten users to simultaneously view live streaming video from anywhere, assuming they have an internet, 3G, or 4G connection. In addition to watching from the app, you can watch a live feed from your computer or your Apple TV. Setting up the Apple TV app is easy, you simply download the app from the tvOS App Store and log in with your credentials.
If you own multiple cameras, you can swipe between them. You can also view multiple camera feeds at once from the video feature screen.
Indoor Wireless Camera
I have tested both the old and new model of the Alarm.com Indoor Camera. The Alarm.com Indoor Camera (ADC-V522IR) is the same price as the original model but also offers two-way communication and audio.
The new indoor wireless camera includes night vision (20-foot range), two-way audio, and a 1080p resolution. The camera is also motion activated and can back up all motion recordings to the cloud. It uses high and medium compression in H.264 and MPEG4. Finally, like all Frontpoint cameras, the WCAM can connect to your Alarm.com app, upload clips, and play with your other Alarm.com cameras. The WCAM allows for ten simultaneous viewers.
While it is a wireless camera, WCAM requires constant power from an outlet. It comes with a 12VDC power adapter.
Outdoor Wireless Camera
The wireless outdoor camera, aka ODCAM, is similar feature-wise to its indoor sibling. The biggest difference is it’s designed to withstand the elements. The ODCAM is weatherproof and can take the heat up 122 degrees or handle below freezing temperatures. The outdoor camera also has up to a 40-foot viewing distance, even at night.
Like the indoor camera, the ODCAM can be set up to live stream or send alerts. It can also record and send clips to the cloud for storage. It has a max resolution of 1280×800 backed by a 1/4” CMOS sensor, a 62° field of view, and supports ten simultaneous viewers.
Wireless Indoor 1080p Wide-Angle Camera (ADC-V622)
In 2019, Frontpoint plans to launch compatibility with the Alarm.com Indoor Wide-Angle Camera. What sets this camera apart from the other indoor camera is that it has a 180° field of view, streams music, and it has a unique feature that allows users who are camera side to initiate a two-way call with video by tapping the button that’s placed on top of the camera.
The ADC-V622 also offers a FHD 1080p resolution, two-way audio, night vision, power over Ethernet, digital pan/tilt/zoom, and Bluetooth music streaming.
Indoor Wireless Camera
Frontpoint’s indoor wireless camera, aka WCAM, includes night vision and has 1280x960p HD resolution. With approximately 20 feet of view distance, it is effective at monitoring single areas of your home such as the living room, kitchen, or garage. The camera is also motion activated and can back up all motion recordings to the cloud.
Wireless Pan and Tilt Camera
The pan and tilt camera has all the standard features of the indoor wireless camera, but, as its name suggests, can pan and tilt giving it the ability to cover far more area. Using Frontpoint’s mobile app, you can pan 350°, tilt 90° towards the ceiling and 35° down, and also zoom. Using the app, you can also program this camera with preset positions for instant adjustments. If you want to have total control, this is the camera for you.
Keep in mind that all Frontpoint Security video cameras require an internet connection to work. The other components use cellular technology as mentioned earlier. If the internet goes down, your home will still be protected, but your cameras will not work.
Frontpoint Doorbell Camera
Finally, Frontpoint works with a Video Doorbell Camera. And though I have a doorbell camera, this particular one is not one I’ve tried. Instead, at CES 2017, I was able to preview Frontpoint’s doorbell. If you’re familiar with the SkyBell Trim Plus, you’re familiar with this Doorbell Camera. Frontpoint calls it the Slimline.
The smart doorbell will replace your existing doorbell. It has a motion sensor, can live stream in 1080p FHD, and offers two-way audio. Like the other cameras, it requires Wi-Fi and the Ultimate Plan. With that, the doorbell will have access to cloud storage.
What makes a doorbell camera so great is that it can record using two triggers. It can record if motion is detected and it can record when someone rings your doorbell. While it is only capable of sending a push notification if an event occurs, it does have its own tone (doorbell chime) to help set the notifications apart from the countless other notifications you probably receive every day. Also, recorded footage is accessed through the Alarm.com app, but the clips are kept on the doorbell tab, which is separate from the video tab, making it easier to distinguish between event types.
Side note, if you also own a smart lock, you can unlock it from your doorbell screen. You can also disarm your security system even when you’re in the middle of a call. After the call, you’ll be given the option to re-lock your door.
- Motion Sensor
- Two-Way Talk
- 1080p Camera with Night Vision
- Live Streaming
- Supports Activity Zones
Highlights of Frontpoint’s smart home automation:
- Works with iOS, Android, Apple Watch, and the Apple TV
- Interactive Mobile Monitoring
- Fully Interactive System with Alerts
- Light, Lock, and Temperature Automation | Smart Home
- Interactive Video Monitoring
- Control the System Remotely
Customer Service & Support
Frontpoint isn’t the only professionally monitored home security system out there. What sets them apart from others is their focus on the customer. Customer service is their brand, and they are willing to do what it takes to maintain that brand. They hold an A+ rating with the BBB, hundreds of positive online reviews, and multiple Angie’s List Super Service Awards (7 years running). They offer a full array of online self-help documents and videos. They put it all out there. There are no surprises, hidden fees, or trick contracts.
Frontpoint Security Complaints
Of course, you may find some complaints here and there. It happens to every company no matter how great a job they do; some people are just impossible to please, and of course, sometimes a company drops the ball. You might get a sales rep who may already be on the way out the door; you might receive a bad piece of equipment, etc. But for the most part, they have far fewer complaints than you can dig up on their competitors. In fact, 94% of Frontpoint customers would recommend them to others.
Above is a payment for my Interactive monitoring plan in 2015, and below is a payment I made in 2017. The price is exactly as advertised and always the same. This is one of my favorite things about Frontpoint, no hidden fees or randomly fluctuating monthly statements.
What if I change my mind?
Frontpoint offers a 30-day risk-free trial. If you’re a little uncertain about committing, I suggest that you take advantage of the trial. You do have to pay upfront for monitoring services and any additional equipment you want to try, but if you find that the system isn’t for you, simply return it. It’s a true, 100% money-back guarantee. No restocking. No hassle. Nada.
If you fail to return the system within 30 days, you will be on the hook to complete your contract. If you want to break the contract, you must buy-out the remaining contract value at 80%. For example, if you are subscribed to Interactive and have a year left on your contract, you’ll pay around $432. The only exception to this is moving outside of Frontpoint’s service area. And this seems like a good time to tell you that they cover the entire U.S. and parts of Canada.
What if I move?
Frontpoint has one of the friendliest moving policies we’ve seen.
Other alarm companies may require that you buy out your contract or pay the penalty for moving. That is not the case with Frontpoint. They will support your moving efforts by providing a free mover’s kit.
As the equipment is wireless, all you have to do is call and tell them it’s time to move. Next, you pull the tab on the back of your sensors to remove the adhesive, package up the equipment using the moving kit, and use the new adhesive (included in the mover’s kit) to re-install the system at your new home.
Overview of Frontpoint’s customer service features:
- Fully Compliant in Every State in the United States
- Free Standard Shipping and Returns
- Good for Renters and for Homeowners
- A+ BBB Reputation
- Winner of Multiple Angie’s List Super Service Awards
- Our 2014, 2015, 2016, 2017, and 2018 Gold Star Winner for Service and Security
- 30 Day Return Policy
Coupons, Discounts and FAQs
11/30/2018 – Limited Time Offer: Free Hub and Keypad.
- Equipment for as little as $69.95*
- FREE standard shipping
- 30-day, no-risk guarantee. Love it, or get a complete refund.
*Pricing listed requires a 3-year monitoring agreement. Prices subject to change.
Q: Do they offer a 1-year or 3-year contract? I see both.
A: They offer 1- and 3-year contracts. A 3-year contract will yield a larger equipment discount than a 1-year contract.
Q: Does everyone get the equipment discount?
A: No. Not everyone. Discounts are available to those who sign a three-year contract, have qualifying credit, and own their home. If so, you can save up to $300 on equipment. There is nothing special you need to do to receive this discount. It should be offered to you when you call Frontpoint.
Q: Do you have any coupon codes?
A: Frontpoint is eager to please, and that extends to coupon codes. While they do offer legitimate coupon codes from time to time, you can often just ask for a discount or a free sensor. In this case, ask, and you might just receive.
Q: Will I own the equipment?
A: Unlike other companies, Frontpoint’s equipment pricing is separate from the monthly fee. You are not paying to rent equipment; you are paying to own equipment.
Q: What is the equipment warranty?
A: Their equipment comes with a limited lifetime warranty. If you are researching Front point security reviews on the internet, you might find other sites stating that they offer a 2-year or 3-year warranty. Though this was true in the past, they now offer a limited lifetime warranty to match the contract terms. This change is another example of how they listen and adjust policies based on customer feedback.
Q: I live in an area where a verified response is required before the police come, can I still have a security system?
A: When that is the case, Frontpoint utilizes Securitas to verify the emergency, and then they notify the authorities if needed. Frontpoint will research whether or not this service is required in your area and will notify you if it is required well within your risk-free trial. This check is done at the same time that they check to see if your system needs to be registered with the local authorities. I think this is something that not many companies do and it sets Frontpoint apart.
Q: What if I lose my phone?
A: Frontpoint will help. They can help you secure your system, and in the meantime, you can always use your control panel to control your security and smart home system.
To get a free quote call 1-855-951-7980 or visit Frontpoint.com.