Nationwide Service Coverage
Who is Protect America?
Protect America provides self-installed wireless home security systems, professional monitoring services, and automation tools. The company's alarm systems offer convenience and safety through home automation, wireless home security systems, GPS system and surveillance products, enabling consumers to protect their homes at an affordable price. They support both traditional and smart security devices and offer cellular, landline, and broadband monitoring options.
Based in Austin, Texas, Protect America has serviced nearly half a million homes in the United States and Canada since 1992. With over 35 years of experience in the home security industry, Protect America is distinguished for their affordability and reliability.
Why They’re Different
Protect America is a national leader of self-installed, wireless home security systems and were the first to offer this business model. They offer one of the most affordable standard pricing schemes on the market, with plans starting at $19.99.
It is one of the few companies to offer cellular, landline, and broadband monitoring services — most competitors lack this variety of options. They serve customers in all fifty states and Canada, making it somewhat of a rarity among top competitors like Frontpoint, SimpliSafe, SafeMart, and ADT.
Who’s It For?
Protect America is ideal for homeowners and renters across the fifty states and Canada with security needs of three years or more.
With a 36-month contract and hefty cancellation fees, Protect America is best for those with longer term needs. The company doesn’t offer month-to-month contracts or services.
Wireless devices ensure ease of use for renters and buyers alike — and portability to a new home if you move.
Key Features & Tech
Here are the key features and tech offerings that set Protect America apart:
Mobile App & Text Alerts
Through its SMART Connect Mobile App for iOS and Android, Protect America allows customers to remotely arm or disarm home security systems, access a live video feed, receive real-time text alerts, and use home automation tools to unlock entry ways, adjust lighting, and more.
Protect America’s automation solutions provide remote access and control of your home security system from anywhere. Via a mobile app, customers can remotely arm or disarm their security system, and adjust temperature, door locks, lighting, and other smart devices. Protect America supports integration with a suite of products, including Z-Wave appliances like Amazon Alexa, Echo, and Dot as well as August Smart Lock Pro and others.
Protect America offers do-it-yourself (DIY) self-installation, reducing upfront costs. Setup is simple but Protect America also offers 24/7 support and online video tutorials. Equipment is 100% wireless and most users report that it can be completed in less than 30 minutes. The process requires no tools; the wireless devices are either free-standing or attach with a simple, removable adhesive that won’t damage walls.
Price Match Guarantee
To ensure its customers receive the most value for the lowest cost, Protect America promises to match the lowest price customers can present within 14 days of signing their contract.
Protect America provides three monitoring options with all of its packages: landline, broadband, and cellular. Each option varies in price based on the package you select. In general, a landline is the least expensive option, and broadband and cellular are pricier.
For more information on monitoring bundles, check out our full review of Protect America’s packages, deals, and pricing plans.
Hardware & Technology
Protect America offers a comprehensive suite of security system hardware devices and technology. Notable products including touchscreen control panels, issue-specific sensors and detectors, video security cameras as well as other security accessories. The company also offers home automation systems, which include and Z-Wave appliance modules.
Protect America offers three primary security equipment packages: Copper, Silver, and Platinum. Here’s a full list of tech and device offerings:
- Simon XTi Touchscreen Control Panel — $99.00
- IQ2 Touchscreen Control Panel — $149.00
- Miniature Secondary Control Panel
- Remote Alarm Control Keychain with Panic Button — $49.00
- Door/Window Sensors — $39.00
- Motion Detectors — $99.00
- Glass Break Sensors — $99.00
- Garage Door Sensor —$59.00
- Carbon Monoxide Detectors – $129.00
- Smoke and Heat Sensors — $99.00
- Water Leak/Flood Sensors — $99.00
Video Cameras and Home Automation
- Outdoor Video Cameras— $99.00
- Wireless Indoor Cameras — $99.00
- Z-Wave Smart Locks – $279.00
- Wireless Light Control
- Doorbell Camera — $179.00
- Z-Wave Appliance Modules
Awards & Rankings:
Protect America has won a number of prestigious awards and #1 rankings for their excellence in the home security industry.
- Winner of the Consumers Digest Best Buy, 2008-2018
- Winner of the 2019 BestCompany.com Consumer's Choice Award for Home Security
- #1 on BestCompany.com, HomeSecuritySystems.net, and Top Consumer Reviews
Protect America has received an A rating from the Better Business Bureau.1 The company has also been rated positively by consumer review websites:
- 8.5/10 Consumers Advocate
- 4.9/5 from Shopper Approved
Protect America comes recommended by its customers. Customer reviews emphasize the company’s excellent customer service, quality equipment, easy installation, and affordable pricing scheme.
The most common complaint, according to negative reviews and grievances filed with the Better Business Bureau, concerned contract disagreements. Customers are often dissatisfied with or unaware of the 60-day cancellation notice requirement and automatic contract renewal. Some have also commented that the cancellation process is difficult, requiring multiple phone calls or emails. Find more information at our in-depth review of Protect America.
What geographic locations does Protect America serve?
Protect America provides nationwide services across all fifty states and Canada.
How long are contracts?
Protect America offers 36-month contracts.
Is it difficult to install the Protect America security system?
Nope! Most customers install in less than 30 minutes. The wireless devices are freestanding or attached with a sticky adhesive no drilling or tools. For extra help, you can call or chat with support 24/7 or check out their YouTube video tutorials.
Can I try out the Protect America security system before buying? What if I decide to return it?
Yes, the company offers a free 14-day trial period to test their equipment and services. If you decide to return your equipment, you’re free to do so without penalty during the two-week trial.
What do customers say about Protect America?
Customers are mostly satisfied with Protect America and highlight its affordability and easy installation. Some customers say cancelling is difficult and dislike the 60-day cancellation notice requirement and pricy cancellation fee.
What does the Protect America security system equipment cost?
Equipment is advertised as free, but you'll need to commit to a long-term contract. The cost of equipment is rolled over into the monthly monitoring fee.
How can I save on Protect America services?
The company regularly offers sales, deals, and promotions to help customers reduce the cost of their purchases. Here’s a full roundup of protect America deals, packages, and pricing plans to help you save money.
Where can I find out more information on Protect America?