Frontpoint vs. Simplisafe vs. Protect AmericaBy - 04/23/2017
After testing both Frontpoint and SimpliSafe, I wanted to share my experience and compare the two to Protect America. All three companies offer 24/7 professional security monitoring, but they by no means approach the goal the same way.
Monitoring Cost Compared
How they monitor is one of the many things that makes them different. Frontpoint is 100% wireless and monitors using a cellular signal. SimpliSafe is also 100% cellular; however, you can use the equipment without monitoring. Finally, Protect America offers the option to monitor the equipment with a landline, broadband, or cellular connection.
There is a reason why SimpliSafe and Frontpoint are both 100% cellular. This is because cellular monitoring is considered to be the safest. A landline will not only add to the total cost (paying for phone service), but it is susceptible to outages and can be cut using a pair of wire cutters. Broadband communicates quickly but again won’t work 24/7. If your internet goes out and you are using broadband monitoring, you’re out of luck. On the other hand, cellular monitoring uses a cellular signal. It is fast and impervious to both internet and power outages. All that said, the price of monitoring will vary depending on what option you choose. For all three companies, we recommend professional cellular monitoring. You can read why we don’t recommend monitoring SimpliSafe on your own here.
|Monitoring Type||100% Cellular||100% Cellular / Option to Self-Monitor||Landline, Broadband, Cellular|
|Pricing||Protection Plan: $34.99
Interactive Plan: $44.99
Ultimate Plan: $49.99
Plus Texts: $19.99
|Offers 24/7 Monitoring||Standard, Interactive||Fire Monitoring is $9.99/Month Extra|
|Crash & Smash Protection||Interactive & Ultimate|
|Email & Text Alerts||Interactive & Ultimate||Plus Texts, Interactive|
|App Access||Interactive & Ultimate||Interactive|
|Light Automation||Interactive & Ultimate||Through a Smart Module Only|
|Geo-Fencing||Interactive & Ultimate|
|Video Surveillance||Ultimate||Standard, Interactive|
|Door Lock Automation||Ultimate|
|Remote Temperature Control||Ultimate||Via Works with Nest||They do not sell or suggest compatible smart thermostats.|
|Return Period||30-Day Risk Free Trial||60-Day Money Back Guarantee||14 Days, $79 Restocking|
|Contract Length||12-36 Months||No Contract Required||36 Months|
|Full Review||Frontpoint Security Review||Simplisafe Review||Protect America Review|
|Learn More||Visit Site||Visit Site||Visit Site|
There are pros and cons to all three systems when comparing them. Cellular monitoring may be the best, but offering options can’t hurt, and Protect America offers the greatest flexibility. On the other hand, they are the most expensive. When it comes to being a low-cost provider, SimpliSafe has the upper hand. However, Frontpoint offers the most consistent service portfolio including 24/7 monitoring for burglaries, fire, and medical emergencies.
- Frontpoint and SimpliSafe
- Protect America
Equipment Cost & Quality Compared
As I’ve purchased both Frontpoint and SimpliSafe, I have a unique understanding of both systems. SimpliSafe is the least expensive option, but in this case, a smaller price tag is not an automatic win. Some of SimpliSafe’s equipment is not UL-listed and researchers have found security holes in the system. And in personally testing multiple SimpliSafe devices, I can tell you that using the equipment is not an enjoyable experience. For example, here’s a video of me trying to exit the menu on the keypad. Hint: It shouldn’t be this hard.
Beyond user experience, there are other things to compare including costs.
Equipment Included With Purchase
First of all, most home alarm companies offer some equipment with an initial purchase/monitoring contract. Both Frontpoint and Protect America offer something, assuming you are willing to sign a three-year contract. However, as SimpliSafe doesn’t require a contract, you will be required to purchase equipment upfront.
With Frontpoint, equipment starts at $99 with a signed contract and approved credit. This package includes a Simon XT Control Panel, Motion Sensor, and 4 Door/Window Sensors. With Protect America, the equipment you receive depends on the package you choose. For example, Copper ($41.99) includes a Simon XT Control Panel, Motion Sensor, and 3 Door/Window Sensors. As you increase your plan, you will receive more Door/Window Sensors. For example, Silver offers 9 and Platinum offers 14. The downside to this approach is that the equipment isn’t flexible. With both Frontpoint and SimpliSafe, you can customize equipment to get what you need. SimpliSafe also sells equipment packages. Their entry-level package sells for $229.99. It includes 1 Base Station and Keypad, 1 Motion Sensor, 1 Entry Sensor, and 1 Keychain Remote.
Equipment Purchased A La Carte
But what about equipment not included with a monitoring contract? How much does it cost to add devices? The good news for all three companies is that you can add devices at any time and you can install the devices on your own. This is in contrast to companies like ADT that will require professional installation of any device you add.
|Glass Break Sensor||$74.99||$34.99||$99.99|
Though SimpliSafe’s equipment is the least expensive, it’s not reliable. Protect America and Frontpoint both offer reliable equipment, but Frontpoint sells equipment for less.
- Protect America
Smart Home Services Compared
When a company says they offer smart home services, it’s important to look into the details. This statement is often used as a brushstroke and may not mean what you think it means.
Frontpoint offers full home automation. You can automate your lights, small appliances, locks, thermostats, and you can even use your voice to control the system. On top of that, they offer a smart doorbell and the ability to create rules using a schedule or your location through geo-fencing.
SimpliSafe offers some automation. Through SimpliSafe you can connect your system to the Nest Thermostat through Works with Nest. They also recently released their long anticipated indoor security camera. However, you can not automate in the traditional sense using rules nor can you automate anything beyond a Nest Thermostat.
Protect America also has a limited home automation offer. Through Protect America you can automate small appliances and locks, that’s it.
Don’t Discount the Mobile App
Of course, what a company offers doesn’t matter nearly as much as how it performs. And when it comes to mobile app performance, these three companies vary greatly.
Frontpoint uses the Alarm.com app which is available on multiple platforms including iOS, Android, Windows, Blackberry, Apple TV, Kindle Fire, and Pebble. The app maintains a 3.5-4.5 star rating on both iTunes and Google Play. It’s also highly customizable.
SimpliSafe’s app is limited. From the app, you can do nothing more than arm your system, disarm it, check out live video footage, and manage alerts. It holds a 1.5-3.5 star rating on iTunes and Google Play. (Update: SimpliSafe has rolled out the ability to manage email, SMS, and push notification alerts from the mobile app. The alerts page allows you to add alerts or modify existing alerts for events, activity, and errors.)
Protect America’s app has struggled over the years, though they’ve recently improved their rating to 3 stars on both platforms. It allows more control over your system like Frontpoint’s app, but the problem is that they are a security company trying to maintain a mobile app. They would be better off using an app from a technology company like Alarm.com.
Smart Home Winner
- Protect America and SimpliSafe
Who Has the Best Reputation?
A reputation is thankfully more than hearts and rants posted online. To me, a company’s reputation is reflected in the policies they lay out for their customers. Frontpoint and SimpliSafe both offer ample time to test their systems. With Frontpoint, you have 30 days to test the system and service, and you can return it for any reason if you’re not happy. With SimpliSafe, as they don’t require a contract, you can simply sign up for monitoring for one month. If you aren’t happy, you can return the equipment for any reason within 60 days. Protect America is the loser here as they offer a short 14 day return period and charge a restocking fee.
Protect America is also the loser when it comes to BBB scores, though not by much. They hold an A rating compared to an A+ for both Frontpoint and SimpliSafe.
Finally, what happens if you move? As all three companies offer wireless equipment, you can move for any time without penalty.
In general, all three companies have customer friendly policies, but SimpliSafe has the edge as they don’t require a contract at all.
- Protect America
SimpliSafe offers a tempting no-contract, low-cost option for home security, but they use equipment that might leave your home vulnerable. Frontpoint and Protect America charge more but use UL-listed equipment and services. However, Frontpoint has the edge on price, home automation, and service.
- Protect America
4/23/2017 Updated with SimpliSafe app new features.