Nationwide Service Coverage
Who Is Ackerman?
Based in Georgia, Ackerman is a local alarm company with an oddly dispersed geographic area of focus. It protects homes in Georgia, Arizona, Florida, Maryland, Pennsylvania, Texas, and Virginia. Ackerman is heavily advertised in its service area so it's no surprise that it's getting a lot of attention. Of course, it's easy to gain the public's interest if you promise things like, "If you're burglarized under our protection, we'll cover your loss and pay you double!" and "You can switch your monitoring to us for free with monthly fees as low as $19.99."
As a local company, Ackerman is looking to add a personal touch to its services. In fact, as part of a marketing stint, Ackerman's previous CEO, Jim Callahan, offered up his personal phone number to Ackerman customers so they can reach him directly. This, plus the fact that Ackerman is easy to reach and quick to respond to service calls, makes Ackerman a real contender for bigger national alarm companies.
Why They're Different
When it comes to customer service, Ackerman's advantage over national alarm companies is its local reach. For instance, if you need a technician sent to your house for repairs, you won't need to wait for weeks just to get an appointment. On average, the wait time is only three days.
As far as equipment and monitoring, Ackerman is on almost the same level as national companies. That's something you don't always see in local alarm companies. Ackerman offers landline, broadband, and cellular monitoring, smart home integrations, and video surveillance features. They even have a smartphone app that you can use to access your security system from anywhere in the world.
Lastly, Ackerman has a short contract requirement. Customers are only required to sign a 1-year monitoring agreement.
Who's It For?
Ackerman is for renters and homeowners alike, but beware: Ackerman's service area is limited. If you relocate to an area they don't cover while still under contract, you'll be on the hook for a hefty termination fee.
On the bright side, Ackerman's contracts are shorter than most alarm companies. The industry standard is 2 to 3 years, but Ackerman's contracts are only for 1 year.
Key Features & Tech
- Mobile App Access
- Home Automation
Mobile App Access
Ackerman’s mobile app can control your home security system. To make this happen, they use Honeywell’s Total Connect 2.0 app.This solution allows remote access to home security controls, automated lights, door locks, and thermostats supported by Honeywell’s control panel. In addition to being fun, automating your home can give you extra security. With this upgrade, you will be able to receive push notifications to your smartphones or tablet when there’s a break-in or if anything suspicious happens no matter where you are.
Ackerman's home automation solution is also built around the smartphone app. Using the app, you can access and control smart home products purchased from Ackerman. In addition, you can control your smart home products using the Total Connect control panel that comes with your security system.
Ackerman's security system supports security cameras. With a camera, you'll be able to watch over your home anytime and anywhere as long as your phone is connected to Wi-Fi or mobile data. You can also watch live video streams using your control panel and playback recorded event videos.
Ackerman requires home visits by a local technician to provide a quote, which makes it difficult to nail the specifics regarding monitoring plans. However, it's clear that Ackerman offers a variety of monitoring plans that provide landline, broadband, or cellular monitoring.
Equipment & Technology
Like most alarm companies, Ackerman builds its security systems around a control panel. Ackerman gets most of its equipment from Honeywell, including the control panel. However, not all customers get the same control panel. Those who are on the lower plans get an older alarm panel. Those who are on the higher end plans get a touchscreen control panel.
Ackerman also offers a wide range of security, life safety, and automation devices. To learn more about Ackerman's equipment offering, check out our full review
Ackerman holds an A+ rating with the Better Business Bureau. However, no one can deny the fact that many of the complaints filed against Ackerman are related to their customer service.
On the bright side, Ackerman's customer service is accessible. There's an online customer tool that customers can use to check and manage their account, pay their bills, and adjust user settings. They can also contact Ackerman's customer support phone line anytime.
What geographic locations does Ackerman serve?
Ackerman serves the states of Georgia, Arizona, Florida, Maryland, Pennsylvania, Texas, and Virginia.
How long are contracts?
Ackerman requires a 1-year contract.
How are Ackerman Security Systems installed?
Installation is completed by a professional. You will schedule a date and time for the installation, but you have to be there when the technician arrives. Installation usually takes 2 to 4 hours.
Can I try out Ackerman Security Systems before buying? What if I decide to return it?
While there’s no trial period, you are covered by a three day right of rescission during which you can return your products.
How much does Ackerman Security Systems’ monitoring services cost?
For a detailed review of security monitoring bundles, here’s our full assessment of Ackerman’s monitoring offers.
How much does the Ackerman Security Systems equipment cost?
For more details on equipment bundles, check out our full review of Ackerman’s equipment offers.
Are there installation or activation fees?
Yes. The fee will vary depending on the package and equipment you choose.