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What Is AT&T Digital Life?

AT&T is best known as a telecommunications company, they also provide security system installation and monitoring services through Digital Life. Besides security systems, Digital Life offers smart home devices for appliance, light, lock, and thermostat automation.

Nationwide Service Coverage

Who's It For?

Digital Life is only for homeowners; it currently doesn't sell to renters. It's best for those who are willing to be tied down to Digital Life's monitoring service for at least two years, because that's how long Digital Life's contracts are. It's also best for those who aren't planning to move for the next year or so. Although Digital Life has a moving policy, it has a limited service area. If you happen to move outside its serviceable area, you would be on the hook for up to $640. Lastly, it's best for those who have an existing high-speed internet connection. Digital Life uses broadband monitoring. If you currently don't have a stable internet connection right now, we advise against choosing Digital Life.

Why They're Different

Digital Life's equipment pricing is what sets it apart from its competition. Although it requires a pretty hefty upfront payment for the base equipment ($549.99), Digital Life's add-on devices are priced significantly lower than others. For example, other alarm companies sell add-on door/window sensors for around $30. Digital Life offer theirs for only $9.99. This makes expanding and customizing your system a lot less costly.

Key Features & Tech

Here are Digital Life's key features:

Mobile App Access

Digital Life offers a mobile app that users can use to arm and disarm their security system, check on individual sensors and devices, and receive notifications. The iOS version of the app currently doesn't have a rating, but the Android version holds 4.1/5 stars, which is pretty good. However, recent reviews since it was last updated have several negative reviews.

Email & Text Alerts

If you sign up to a Digital Life monitoring plan, you'll also get email and text alerts whenever your system detects something out of the ordinary. This is in addition to mobile app alerts and calls you'll get from the monitoring center.

Professional Installation

Digital Life requires professional installation. A technician will deliver the system to your house and then install it. Unlike most alarm companies, the installation fee is already included in the $549.99 upfront payment.

Base Equipment Package

Your initial Digital Life purchase includes a base equipment package worth a total of $700. The package includes a touchscreen control panel, four door/window sensors,  two recessed door sensors, one motion sensor, one keypad, and one indoor siren. Instead of paying $700 for the equipment, $549.99, which also covers professional installation.

Monitoring Options

Digital Life used to offer a three-tiered monitoring plan, but they recently slimmed down the option to just one: Smart Security. This monitoring option uses broadband for communication, includes text and email alerts, offers remote smartphone and computer access, and of course, professional monitoring. For more details on Digital Life's Smart Security monitoring plan, check out our full overview of AT&T Digital Life plan and pricing.

Equipment Pricing

FIBARO Flood Sensor

Here's a list of Digital Life's equipment lineup and how much they cost:

  • Contact Sensors (Recessed Door Sensor): $19.99
  • Door/Window Sensor: $9.99
  • Motion Sensor: $19.99
  • Glass Break Sensor: $29.99
  • Indoor Siren: $49.99
  • Carbon Monoxide Sensor: $39.99
  • Active Doorbell: $29.99
  • Extra Keypad: $69.99
  • Conversion Kit: $99.99

Customer Experience

AT&T holds an A+ rating from the Better Business Bureau, which says a lot considering that large telecommunications company are among the most hated companies in the county. But how good really is AT&T's customer support? You can find out more on our full Digital Life review, but for starters, here's a quick summary of what they offer:

  • Online Chat Support
  • FAQ & Online Resources
  • 14-Day Return Policy
  • Well-Defined Policies

FAQ

  • What states does Digital Life cover?

    Digital Life is offered in the states of Alabama, Alaska, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Wisconsin.

  • Do I need a working landline?

    No, but you'll need a high-speed internet connection.

  • How long are the contracts?

    Digital Life requires a 2-year contract.

  • Can I install the system myself?

    Digital Life requires professional installation.

  • Can I try the security system and return it if I don't want it?

    With Digital Life, you have 14 days to test the system and then return it for a refund. However, you'll handle the return shipping and pay for a restocking fee.

  • What does the Digital Life equipment cost?

    Digital Life's base equipment package is technically free, but you'll need to pay $549.99 upfront for the installation.

  • Where can I find out more about Digital Life?

    Check out our Digital Life in-depth review . You may also head over to Digital Life's website and Wikipedia page for more details.