Nationwide Service Coverage
CPI Security History & Overview
Based in Charlotte, North Carolina, CPI Security has been in the home security business since 1976. It was formerly known as Crime Prevention, Inc. before it rebranded as CPI Security in 2004. Currently, CPI Security offers its services in the Southeastern United States area, more specifically, in parts of North Carolina, South Carolina, and Atlanta, Georgia.
Based in Charlotte,CPI also has field offices in Raleigh, Greensboro/Winston-Salem (both in North Carolina), Greenville (South Carolina), and Atlanta (Georgia).
With over 40 years of experience, they design, install, monitor, and service home security systems. They offer security systems powered by Alarm.com and Qolsys equipment. The same manufacturers provide equipment for our top-rated home security company.
Why They're Different
CPI Security is a local alarm company, but they offer features and services that match the offer of much larger companies with national availability. By keeping their local perspective, they provide a unique level of customer service that most alarm companies don't and can't offer. For instance, it's much easier to schedule repair or maintenance service considering that CPI Security's offices are within just a couple of hours drive from most of their customers.
CPI Security Equipment Overview
CPI Security's security systems are branded inTouch, and every equipment package starts with a control panel. The control panel is a central component that ties together sensors and other devices while also communicating alerts to the monitoring center. Currently, CPI Security offers a control panel with a 4.3" touchscreen interface as a part of their Essentials package and a tablet-like control panel as a part of their Essentials Plus and Edge packages.
Aside from the control panel, CPI Security offers add-on devices.
- Key Fob
- Medical Alert Button
- Door/Window Sensor
- Recessed Door Sensor
- PIR Motion Sensor
- Glass Break Sensor
For Life Safety:
- Smoke Alarm
- Carbon Monoxide Detector
- Water Sensor
For Video Monitoring
- Fixed Indoor Camera
- Smart Indoor Camera w/ Built-In Bluetooth Speaker
- Dome-Shaped Outdoor Camera
- Bullet-Type Outdoor Camera
- Video Doorbell
- Stream Video Recorder
For Home Automation:
- Smart Lock
- Smart Thermostat
- Smart Light/Appliance Module
- Garage Door Controller
As mentioned earlier, CPI Security offers professional installation. Currently, it's the only equipment installation method they support. They consider it as an advantage because improper installation is one of the leading causes of false alarms in the long run, so if a professional technician employed by them does the installation, they believe it would help prevent false alarms. Nevertheless, there's nothing to worry about the technician drilling holes in your walls. CPI Security only installs wireless equipment, most of which are attached to walls using industrial strength double-sided adhesive tape.
CPI Security Monitoring Overview
Professional monitoring using cellular communication is another primary service offered by CPI Security. As an alarm company, they mainly monitor for burglaries and break-ins, but they can also dispatch fire and medical help if you have the right equipment. For example, to get fire dispatch, you'll need a smoke alarm from PCI Security, and for medical help, you'll need a medical emergency button from them.
CPI Security’s monitoring service does require a service contract. The good news is you have the option to sign a month-to-month contract, which means you can cancel anytime you want, if you pay the full price of your equipment upfront. Otherwise, CPI Security's monitoring service comes with a 39-month to 60-month contract.
- Burglary, Fire & Medical Emergency Monitoring
- Police, Fire Department & First-Aid Responders Dispatch
- Cellular Monitoring
- Month-to-Month Contract Option
- 39-month to 60-month Contracts
CPI Security Customer Service Overview
CPI Security is a regional alarm company, and one advantage of being a regional company is their local reach. Most of their customers leave within a few hours from their main headquarters and field offices, so it's easier to schedule service calls.
Customers can reach CPI Security through different channels, including their phone line that is available 24/7. You can also find answers to common equipment, service, and contract questions in their FAQ page and knowledge base. They are also active on social media. They have a Facebook, Twitter, Instagram, LinkedIn, and YouTube accounts.
Policies & Guarantees
A large part of customer experience depends on policies and guarantees. As a customer, you will benefit from CPI Security's guarantees, but you'll also need to follow their policies.
- Free Move Policy
- 1-Year Equipment Warranty
- 90-Day Service Warranty
- No False Alarm Guarantee
- Service Plus Warranty
- 3-Day Right Of Rescission
For more information on what these policies and guarantees cover, check out our in-depth CPI Security review where we lengthily discussed.
Frequently Asked Questions
To what areas does CPI Security provide services to?
CPI Security Services the Southeastern Unitied States region, particularly North Carolina, South Carolina, and the greater Atlanta area in Georgia.
Do I need a landline to use CPI Security's equipment?
No. CPI Security uses cellular monitoring, so no landline or broadband required.
Who will install the system? Can I do it myself?
CPI Security currently only allows professional installation. A technician will come to your house to install and set up the system.
Is there a contract?
There is, but you can choose between a 39-month to 60-month contract or month-to-month contracts.
Can I move my system with me when I relocate?
If you're moving within CPI Security's serviceable area, then you should be transfer your system. If you're moving outside their area of coverage, you'll need to cancel your service.
Where can I find out more about CPI Security's pricing?
We wrote an in-depth review of CPI Security's deals, pricing, and promotions here. You may also check out CPI Security's website for more information.