Our mission is to create data-backed reports that help you live a safer life. We sometimes earn commissions which support our research.

Frontpoint vs. Link Interactive

We did an analysis on Frontpoint & Link Interactive and determined that your best choice is Frontpoint.

Read on for more details, or click here to view plans.

Our Score: 9.5/10
$34.99 - $49.99
Contract: 36 mos.
Our Score: 8.5/10
Contract: 36 mos.
We will give you one month free for each year paid in advance.


Our Analysis

Frontpoint has topped our rankings since 2015, but Link Interactive is a close second and isn't too far behind. If you're on the fence between the two, this comparison guide will help you make a decision.

Their Similarities

Frontpoint and Link Interactive both offer professionally monitored, DIY installed security systems, but that's just one of the many similarities they share.

  • Frontpoint and Link Interactive offer all-wireless security systems that use cellular signal for communication.
  • Their pricing plans are both easy to understand.
  • They let their customers choose between a long-term contract and short-term contract.
  • They offer a 30-day money-back guarantee.
  • Their customer service are stellar.
  • They use equipment made by Alarm.com and Qolsys.
  • You can shop their systems online or get a free consultation through phone.

Their Differences

Despite their similarities, there are a few things that make each company stand out.

  • Contract Length: Frontpoint offers 1-year and 3-year contracts; Link Interactive offers 1-year, 2-year, and 3-year contracts.
  • Base Unit: Frontpoint's systems are built around the Frontpoint Hub; Link Interactive offers digital and touchscreen control panels.
  • Crash & Smash Protection: Both offer Crash & Smash Protection, but Frontpoint only offers it to customers with a higher monitoring plan; Link Interactive offers the feature to all customers.
  • Alarm Takeover: Link Interactive can take over existing security systems; Frontpoint can not.
  • Medical Emergency Monitoring: Frontpoint offers immediate medical emergency dispatch; Link Interactive calls first before sending help.
  • Installation: Frontpoint systems come pre-programmed; Link Interactive requires a few more steps during installation.
  • Camera Plan: Frontpoint offers a standalone, self-monitored Camera Plan; Link Interactive does not.

Pricing Comparison

One of the things we like most about Frontpoint and Link Interactive is how transparent they are in terms of pricing. You can shop both companies online and see the total cost of equipment and monitoring before ordering. Other companies require that you call in first or even schedule an in-home visit to speak with a sales rep. That said, it's easy to see which of the two companies is better suited to your budget.

Equipment Pricing Comparison

Frontpoint

Frontpoint sells equipment packages to make it easy for customers to choose a security system. Alternatively, you can build your own package by picking your devices one-by-one or request a free phone consultation with a Frontpoint sales representative.

Frontpoint offers a total of six equipment packages. The first three all cost $99. The Safe Home Starter package includes:

  • 1 x Frontpoint Hub & Keypad
  • 2 x Door/Window Sensors
  • 1 x Motion Sensor
  • 1 x Yard Sign
  • 5 x Window Decals
  • 1 x Door Sticker

The Safe Home Everyday package includes:

  • 1 x Frontpoint Hub & Keypad
  • 3 x Door/Window Sensors
  • 2 x Motion Sensors
  • 1 x Yard Sign
  • 5 x Window Decals
  • 1 x Door Sticker

Safe Home Plus includes:

  • 1 x Frontpoint Hub & Keypad
  • 3 x Door/Window Sensors
  • 2 x Glass Break Sensors
  • 1 x Yard Sign
  • 5 x Window Decals
  • 1 x Door Sticker

The remaining three have more inclusions and higher price tags. Safe Home Select costs $201.90 and includes:

  • 1 x Frontpoint Hub & Keypad
  • 4 x Door/Window Sensors
  • 2 x Motion Sensors
  • 1 x Glass Break Sensor
  • 1 x Smoke/Heat Sensor
  • 1 x Yard Sign
  • 5 x Window Decals
  • 1 x Door Sticker

Safe Home Preferred, which costs $334.88 has the following inclusions:

  • 1 x Frontpoint Hub & Keypad
  • 5 x Door/Window Sensors
  • 2 x Motion Sensors
  • 1 x Glass Break Sensor
  • 1 x Smoke/Heat Sensor
  • 1 x Indoor Camera
  • 1 x Yard Sign
  • 5 x Window Decals
  • 1 x Door Sticker

Finally, Safe Home Elite is the largest and most expensive equipment package. Its price is $832.84 and it includes:

  • 1 x Frontpoint Hub & Keypad
  • 6 x Door/Window Sensors
  • 2 x Motion Sensors
  • 2 x Glass Break Sensor
  • 1 x Smoke/Heat Sensor
  • 1 x Indoor Camera
  • 1 x Outdoor Camera
  • 1 x Doorbell Camera in Satin Nickel Finish
  • 1 x Yard Sign
  • 5 x Window Decals
  • 1 x Door Sticker

The pricing outlined above is Frontpoint's package pricing, which reflects a $300 to $500 discount from their retail price. The only requirements are that you sign a 3-year monitoring contract and have your credit pulled and approved by Frontpoint. However, if you're a renter, the pricing is higher and the contract is only 1 year. There are still discounts, but not as big.

If you prefer to go the other way and build your system yourself, we've outlined their individual equipment pricing below. You may also use it as a reference if you want to buy add-on equipment to add to your package.

  • Door/Window Sensor — $32.99
  • Motion Sensor — $64.99
  • Glass Break Sensor — $74.99
  • Garage Door Tilt Sensor — $44.99
  • Carbon Monoxide Sensor — $89.99
  • Flood Sensor — $44.99
  • Smoke & Heat Sensor — $64.99
  • Smart Light Bulb — $9.99
  • Wireless Light Control — $49.99
  • Garage Door Controller — $69.99
  • Smart Door Lock — $159.99
  • Panic Pendant — $39.99
  • Keychain remote — $31.99
  • Premium Indoor Camera — $199.99
  • Indoor Camera — $99.99
  • Outdoor Camera — $199.99
  • Doorbell Camera — $189.99

As for installation and activation fees, there is none. Frontpoint is a wireless system that doesn't require professional installation. After purchasing a security system, it will arrive at your doorstep pre-activated and pre-configured.

Overall, Frontpoint's equipment pricing is simple, straightforward, and honest. All that you need to pay are shown on the checkout page. There are no gotchas and no hidden charges.

Link Interactive

Link Interactive

Link Interactive's equipment is similar to Frontpoint, but instead of starting with an equipment package, customers are asked to start by choosing a monitoring package and then building a security system to go with the monitoring. Alternatively, you can ask Link Interactive to call you for a free consultation and quote.

All three monitoring packages include a 2GIG Go!Control digital control panel, but you may opt to upgrade it to a full-touchscreen Qolsys IQ Panel 2 for $200. Overall, IQ Panel 2 is better because it has built-in security features (siren, glass break sensor, Disarm Photos, etc.), a longer-lasting 24-hour battery backup (vs. Go!Control's 8-hour battery), and support for more equipment.

After choosing a control panel, the next step is choosing your system's components. Link Interactive offers a wider range of equipment than Frontpoint. For example, instead of offering only one type of door/window sensor like Frontpoint does, Link Interactive offers a regular door/window sensor, recessed door sensor, and a tilt sensor. Your equipment choice will also depend on your control panel. Go!Control supports a different set of add-on equipment and sensors than IQ Panel 2.

Here's how much Link Interactive's add-on equipment will cost you:

  • Door/Window Sensor — $24 to $34
  • Motion Sensor — $50
  • Image Sensor — $97 to $122
  • Glass Break Sensor — $69
  • Tilt Sensor — $40
  • Smoke Detector — $66
  • Carbon Monoxide Detector — $80
  • Disaster Sensor — $67
  • Indoor Camera — $129 to $285
  • Outdoor Camera — $199
  • Doorbell Camera — $175
  • Smart Light Bulb — $18
  • Smart Thermostat — $85 to $118
  • Smart Lock — $135 to $204

After building your custom equipment package, there are a few more steps to complete the sales process, including finalizing your monitoring plan and choosing your contract term length. Link offers 1-year, 2-year, and 3-year contract and the longer your contract is, the more equipment discount you'll receive. At the end, if you sign a three-year contract, your equipment package price will be close to Frontpoint's equipment package pricing.

The final step is installation, and since Link Interactive doesn't do professional installations, there are no installation and activation fees.

Equipment Pricing Summary

There's a difference between Frontpoint and Link Interactive's sales process, but in the end, the pricing is similar. Link Interactive offers more equipment options, which is a great play considering that they pride themselves on being flexible. They also provide customers options in terms of contract length. A longer contract will yield more equipment discounts, but a shorter contract means you're required to use their service for a shorter period. Frontpoint, on the other hand, kept their equipment portfolio simple while also covering all the basics. They also give renters the option to sign a 1-year contract instead of three years, but most of their customers are only given the 3-year contract option.

Monitoring Service Pricing

Frontpoint

Frontpoint has a three-tiered pricing plan structure that includes the Protection Plan, Interactive Plan, and Ultimate Plan.

Protection Plan's monthly rate is $34.99. It offers all-inclusive professional monitoring (monitors for burglary, fire, and medical emergency) using cellular signal, which is widely considered the most reliable means of communication in the alarm industry. The Frontpoint Hub also provides broadband backup. In case it loses contact with the monitoring center due to cellular signal failure, it will use your internet connection to communicate.

Interactive Plan's monthly rate is $44.99. It has the same features as Protection Plan, but it also adds access to the Frontpoint App and web dashboard, additional protection via Crash & Smash Protection (discussed below), and email and text alerts.

Ultimate Plan is Frontpoint's most expensive monitoring plan at $49.99/month, but it adds two premium features: home automation via the Frontpoint App and smart home products and camera monitoring using Frontpoint's four security cameras.

Finally, Frontpoint offers a self-monitored Camera Plan for $14.99/month. This plan doesn't require a full-blown security system; just cameras. With the Camera Plan, you can control, manage, and monitor your cameras using the Frontpoint App.

Because most of Frontpoint's customers choose the 3-year contract, let's use that to compute the long-term monitoring cost.

  • Protection Plan — $1,295.64
  • Interactive Plan — $1,619.64
  • Ultimate Plan — $1,799.64

Keep in mind that Frontpoint's contract binds you into using their service for three years. If you terminate the contract before the three years, there will be a penalty amounting to 80% of your remaining balance. For example, if you cancel after only a year, you will have to pay 80% of what you would pay if you continued the contract.

Link Interactive

Link Interactive's monitoring plan structure is also three-tiered. They offer Standard Plan for $30.99/month, Gold Plan for $39.99/month, and Elite Plan for $44.99/month.

Standard is exactly like Frontpoint's Protection Plan but includes Crash & Smash Protection. It provides 24/7 professional monitoring using cellular signal. Gold also includes Crash & Smash Protection and professional monitoring, but it also grants access to the Link Interactive mobile app and home automation features. The Elite Plan simply adds video monitoring to the mix.

One major difference between Frontpoint and Link Interactive is the contract length. Frontpoint offers a 3-year contract to most of their customers, but Link Interactive gives all their customers the option to sign a 1-year, 2-year, and 3-year contract.

If you sign a 1-year contract, the usage cost will total to:

  • Standard Plan — $371.88
  • Gold Plan — $479.88
  • Elite Plan — $539.88

With a 2-year contract, the total cost is:

  • Standard Plan — $743.76
  • Gold Plan — $959.76
  • Elite Plan — $1,079.76

And with a 3-year contract, the monitoring plans will come down to:

  • Standard Plan — $1,115.64
  • Gold Plan — $1,439.64
  • Elite Plan — $1,619.64

Just like Frontpoint, Link Interactive charges an early termination policy if you cancel your service before the end of your initial contract term. The penalty is equivalent to 75% of your remaining contract balance.

Monitoring Service Pricing Summary

Between the two, Link Interactive has a better pricing structure. Their pricing plans are more affordable than Frontpoint, they include Crash & Smash protection to all their monitoring plans, and they provide customers the option to sign a 1-year, 2-year, or 3-year contract. However, Frontpoint's pricing is not shabby either. It's easy to understand, it's affordable, and they also give a 1-year contract option to renters.

Entry-Level PlanMid-Level PlanPremium Plan
FrontpointLink InteractiveFrontpointLink InteractiveFrontpointLink Interactive
Plan NameProtection PlanStandard PlanInteractive PlanGold PlanUltimate PlanElite Plan
Cost per Month$34.99$30.99$44.99$39.99$49.99$44.99
24/7 Professional Monitoring
Burglary Monitoring
Fire Monitoring
Medical Emergency Monitoring
Crash & Smash Protection
Monitoring MethodCellularCellularCellularCellularCellularCellular
Home Automation
Security Cameras
Other Protection Features
Crash & Smash ProtectionCrash & Smash ProtectionCrash & Smash ProtectionCrash & Smash ProtectionCrash & Smash Protection
Included Equipment+$99 for Basic Equipment Package*Build Your Own System+$99 for Basic Equipment Package*Build Your Own System+$99 for Basic Equipment Package*Build Your Own System
Contract Length1-year or 3-year1-year, 2-year, or 3-year1-year or 3-year1-year, 2-year, or 3-year1-year or 3-year1-year, 2-year, or 3-year
FrontpointLink Interactive
Full ReviewFrontpoint ReviewLink Interactive Review
Get A QuoteGet A Quote

Features Comparison

Frontpoint

Frontpoint is our #1 pick for several years in a row now because of many reasons, and one of those reasons is the features they offer. Frontpoint provides professionally monitored security systems, but their security systems can more than just protect your home.

Wireless Equipment & DIY Installation

Frontpoint's entire system is wireless, with the exception of a few devices that need to be plugged into a power outlet, such as the Frontpoint Hub and cameras. Nonetheless, their system components all connect to the system wirelessly, either through a radio signal or Wi-Fi. That said, when installing their security system, there's no need to hardwire your sensors to an in-wall wiring or run wires from devices going to a control box.

Frontpoint is so easy to install that they don't offer professional monitoring. Based on our experience, it only takes 30 minutes to install the system. However, should you run into any problems, Frontpoint can help. You can call their technical support hotline or browse tutorial and troubleshooting videos on their website.

Cellular Monitoring with Broadband Backup

There are three communication methods used by alarm companies: landline, broadband, and cellular. Landline monitoring uses your phone line to send alert signals to the central monitoring station in case of an alarm, broadband monitoring uses your Wi-Fi, and cellular monitoring uses the cellular signal in your area. Of the three communication methods, cellular is the best. For one, you don't have to maintain a phone line or internet connection to use it. As long as there's cellular reception where you live, your system will function. It's also more reliable because it's less susceptible to disruptions than both landlines and internet connections and there are no wires for burglars to cut. Fortunately, Frontpoint uses cellular signal, but in the rare case that it gets interrupted, it switches over to its broadband backup.

Frontpoint Hub

Most alarm companies use control panels, a device that ties a security system together and controls it using a built-in analog or touchscreen keypad. Frontpoint decided to separate those two functionalities with the Frontpoint Hub. The Frontpoint Hub is a router-like device that wirelessly connect with your security devices to create a security system. It can't control the system because it doesn't have a user interface, but it connects with wireless keypads that can control the system. You can have multiple keypads installed in different places around your house for easy access. Using the keypad, you can arm or disarm your system and trigger a panic alarm.

Crash & Smash Protection

Crash & Smash Protection has already been mentioned several times, but what really is it? It's a feature that makes your security system less vulnerable to Crash & Smash attacks. Crash & Smash is what the alarm industry calls the tactic of destroying the alarm panel before it can send an alert signal. This tactic works because most control panels have entry-delays wherein they remain dormant for a few seconds before generating an alert. If they can destroy the panel while it's dormant, it won't send an alert and the monitoring center won't learn about the intrusion.

Frontpoint also has an entry-delay, but it's protected from Crash & Smash because they used a different approach. Instead of laying dormant for seconds, the hub immediately sends a soft alert to the monitoring center. The soft alert doesn't prompt the central station to respond, but after the entry delay limit, it turns into an active alert and prompts the monitoring center will check on you.

In addition, Frontpoint has a hub, not a control panel. The hub is the one communicating alerts to the monitoring center, so even if an intruder breaks your keypad, your hub will still send alerts. As long as the hub is active, your system will work.

Smartphone Access

To make their system more convenient to use, Frontpoint offers smartphone access via the To To make the system even easier to use, Frontpoint offers a smartphone and web app. Using the app, customers can manage their account, arm and disarm their security system, and monitor the status of their sensors. The same app is also used to monitor, set up, and contro security cameras and control smart home products. It also delivers smartphone notifications and alerts.

Smartphone access is only for nteractive Plan and Ultimate Plan users. It holds a 4-star rating on both Apple's App Store and Google Play. It's also available to Apple TV and Kindle Fire users.

Home Automation

Subscribing to Frontpoint's Ultimate Plan gives additional premium benefits: smart home automation and camera monitoring.

Frontpoint offers a full range of home automation products. They have smart lights, door locks, thermostats, garage door controllers, and more. You can control all these smart products using the Frontpoint App. In addition, you can create automation rules based on schedules and geofencing. For example, you can set all your lights to automatically turn on when your system detects that you're home based on your phone's location.

Frontpoint also works with third-party home automation brands. For example, you can use your voice to control your security system and smart home products if you have an Alexa or Google Home device. Frontpoint also works with August Smart Lock Pro. However, an August Connect or Doorbell Cam is needed to act as a bridge.

Cameras

The Ultimate Plan also gives you access to cameras and video monitoring features. Frontpoint offers an indoor camera, a premium outdoor camera with a built-in Bluetooth speaker, an outdoor camera, and a video doorbell. Using these cameras, you can watch your home anytime and anywhere (using the Frontpoint smartphone or web app) and playback events. The cameras can be set up to record motion events detected by them, alarm events detected by your security system, or on schedule.

Frontpoint also offers a camera plan for $14.99/month. This is a self-monitoring plan, allowing you to buy only cameras without a security system.

Frontpoint is our #1 Pick for 2019

30-Day Risk-Free Trial · Available Nationwide · Smash-Proof Protection

Link Interactive

Link Interactive offers equipment made by Alarm.com and Qolsys, the same manufacturers that make Frontpoint's equipment. With that being said, most of the features are similar.

Wireless Equipment & DIY Installation

Link Interactive is a wireless security system designed for DIY installation. The installation process is similar to Frontpoint, but since we have hands-on experience with both companies, we can say that Link Interactive is a little harder to install. Setting up the system requires a few more steps and they don't have as many tutorial videos as Frontpoint. Nonetheless, Link Interactive is easy to install.

Cellular Monitoring

Link Interactive uses the most reliable communication method: cellular. Their Go!Control and IQ Panel 2 control panels both have built-in cellular chips that allow them to send alerts using cellular signal. Cellular monitoring is included in all Link Interactive plans.

Crash & Smash Protection

Link Interactive also offers Crash & Smash Protection. The difference is that it's included in all monitoring plans. Frontpoint's Crash & Smash Protection is only offered to Interactive and Ultimate Plan users. However, Link Interactive uses control panels, not hubs like Frontpoint, so if your control panel is smashed, you'll need a new panel (which means setting up the system all over again). With Frontpoint, you can just replace the keypad as long as the hub is unharmed.

Smartphone Access

To make their system more convenient to use, Frontpoint offers smartphone access via the To To make the system even easier to use, Frontpoint offers a smartphone and web app. Using the app, customers can manage their account, arm and disarm their security system, and monitor the status of their sensors. The same app is also used to monitor, set up, and contro security cameras and control smart home products. It also delivers smartphone notifications and alerts.

Smartphone access is only for nteractive Plan and Ultimate Plan users. It holds a 4-star rating on both Apple's App Store and Google Play. It's also available to Apple TV and Kindle Fire users.

Home Automation & Cameras

Link Interactive supports the same automation devices as Frontpoint and they also offer the same features. The main difference is that Link Interactive included home automation features in their mid-level plan (Gold Plan). Frontpoint only offers home automation to Ultimate Plan users (highest level plan).

As for their camera offering, Link Interactive also offers the exact same products and features as Frontpoint. They offer a standard indoor camera, a premium indoor camera with a built-in Bluetooth speaker, an outdoor camera, and a video doorbell.

Link Interactive is One of our Top Picks for 2019

Flexible Contract Terms · Crash & Smash Protection · All-Inclusive Monitoring

Features Comparison

When it comes to features, Frontpoint and Link Interactive are neck and neck, and that's because they get their equipment and features from the same manufacturers. Frontpoint has a slight edge because they use a hub especially designed for them while Link Interactive uses a control panel. The hub can be hidden out of sight and safe from intruders, so it's a safer choice. However, Link Interactive is a strong option.

Customer Service Comparison

One of the biggest differences about Frontpoint and Link Interactive is their customer service, and it's one of the main reasons why Frontpoint is number 1 on our website.

FrontpointLink Interactive
BBB RatingA+A+
Contract Length1 year or 3 years1, 2 , or 3 years
Early Termination Penalty80% of the remaining balance.75% of the remaining balance.
Return Period30-Day Money-Back30-Day Money-Back
Return Shipping Fee
Restocking Fee
Can You Move With Your System?
Phone Support
Email Support
Live Chat Support
Notes On Customer Support QualityStellar service with fast responseGreat quality with professional tech support agents
Online FAQ
Knowledge Base
Tutorial Videos

As we've mentioned earlier, we have hands-on experience with both companies. We've tested their products, we've tested their features, and we've tested their customer service. Between the two, Frontpoint is better. They have out-of-this-world stellar customer service. It's not just us who's saying that. We've personally talked to people who use their service, read a bunch of customer reviews online, and even researched them on other review websites. One of the things they all agree on is that Frontpoint has one of the best customer service cultures out there. However, that doesn't mean that Link Interactive's customer service is bad. They also treat their customers well and they provide enough online resources to help customers set up, install, or operate their security systems. They have one of the best customer services out there and we're happy to recommend them, but if you want the best, Frontpoint is our top choice.

Frontpoint Plans

PlanPricePromo PriceContract Length
Protection Plan$34.99/mo-36 mo
Interactive Plan$44.99/mo-36 mo
Ultimate Plan$49.99/mo-36 mo
PlanPricePromo PriceContract Length
STANDARD-$30.99/mo36 mo
GOLD-$39.99/mo36 mo
ELITE-$44.99/mo36 mo


Comparison Summary

Frontpoint logo
Link Interactive logo
FrontpointLink Interactive
Customer Service9.88.5
Equipment9.57.5
Features & Technolgy97.5
Ease of Use98
Value9.58.5
Monitoring TypeProfessionalProfessional
Installation TypeDIYDIY
Integrationszwave, Alexa, IFTTTzwave
CoverageNationwideNationwide