Nationwide Service Coverage
Alert 360 History & Overview
Alert 360 has been in the home security business for nearly half a century. The company was founded in 1973 in Tulsa, Oklahoma. Back then, it was called Guardian Security Systems and they offered hardwired home security systems. When they expanded outside Oklahoma, they rebranded to Central Security Group. Lately, however, they started offering a smart home security system called Alert 360, which eventually became the entire company's brand name.
Over the years, Alert 360 has managed to keep up with technology. They eventually moved away from hardwired systems and started offering wireless security systems that use cellular signal to communicate alerts. They've also maintained a good standing, having been UL listed and given a Five-Diamond rating by The Monitoring Association.
Alert 360 currently offers its services to 26 states, most of which are in the Southern part of the country.
Why They're Different?
What makes Alert 360 different from most alarm companies is the unpopular fact that they offer no-contract monitoring. Most customers who have their security systems through Alert 360 sign a 2 to 3-year monitoring deal, mainly because it's what Alert 360 offered them. However, the company actually lets their customers choose a month-to-month monitoring contract if they buy their equipment upon signing up. The long-term contracts are for customers who prefer paying nothing or a minimal amount upfront.
Alert 360 Equipment Overview
Alert 360 gives their customers the option to buy a pre-built home security package or custom build their security system. Majority of the products they offer are made by Alarm.com and 2GIG. The most notable equipment is the 2GIG Go!Control 2 control panel. It's one of the most popular control panels in the alarm industry. It has a touchscreen interface, a display that shows system status when on standby, and built-in features like battery backup, Wi-Fi connectivity, and a cellular chip. The chip allows it to communicate with the monitoring center without landline, while the Wi-Fi connectivity allows it to continue transmitting alerts in case the cellular chip fails.
Alert 360 offers several types of products. They provide security sensors, life safety sensors, smart home products, and cameras.
- Wireless Keypads
- Remote Key Fobs
- Panic Buttons
- Motion Sensors
- Door/Window Sensors
- Glass Break Sensors
Life Safety Sensors
- Smoke Sensors
- Carbon Monoxide Sensors
Smart Home Products
- Smart Thermostats
- Smart Locks
- Smart Bulbs
- Video Doorbells
- Wireless Indoor Camera
- Outdoor Cameras
For more information on what Alert 360 offers, check out our Alert 360 in-depth review.
Alert 360 Monitoring Overview
As for monitoring, Alert 360 offers standard professional monitoring features. They have their own UL-listed central station that handles all alerts from their customers' security systems, a group of trained operators that are specially equipped to handle emergency dispatch, and a monitoring facility that has power and server backups capable of running through power and communication outages.
Alert 360 also provides smartphone control via a companion app specially designed for their security system, system backups (battery backup, backup WI-Fi communication), and remote security camera viewing via the Alert 360 Video app.
- 24/7 Professional Monitoring
- UL-listed Monitoring Center
- CSAA 5-Diamond Central Station
- Power & Communication Backup
- Smartphone Access
- System Backup
As for the pricing plan, you can read about Alert 360's deals, promotions, and pricing here.
Alert 360 Customer Service Overview
Alert 360 has been in the business long enough to know they can't please everybody, but they are certainly trying to do a good job to keep their customers happy. They currently hold an A+ rating with the Better Business Bureau, they have accessible customer support lines, and they have customer-friendly policies. They also have a comprehensive FAQ page that answers questions related to billing and technical issues as well as other questions that people ask in general.
Regarding policies, they have a few that certainly stand out. One is that they have an insurance deductible program, wherein they'll reimburse your insurance deductible up to $1,360 in the unfortunate event that you suffer a covered loss due to a burglary. They will also reimburse insurance deductible to losses suffered due to fire if you have monitored smoke alarms from them.
Where does Alert 360 operate?
Alert 360 is licensed to operate in 26 states, most of which are in the southern part of the country.
Do I need a landline to use Alert 360?
Alert 360 has upgraded their products and is now using cellular monitoring. That said, landline is not needed. As long as there's a cellular signal in your area, you can use Alert 360.
How are installations handled?
Alert 360 provides professional installation by highly trained technicians. They do not offer any self-installed options.
Can I move my security system with me if I relocate?
If you're moving to a state covered by Alert 360, you have the option to take your security system with you. If you're moving outside their coverage area, however, you must cancel your contract and pay a penalty (if you're on a long-term contract) or have the contract resumed by the new owners.
How long are the contracts?
Alert 360 provides several options, including month-to-month contracts, but most of their customers sign two to three-year contracts.
Where can I find out more about Alert 360?