Nationwide Service Coverage
Swann History & Overview
Swann had its humble beginnings in Australia, but the company built from scratch in its founder's family basement quickly turned into a multi-national company. It now has offices in the U.S., U.K., Canada, Hong Kong, and China.
Currently, Swann is one of the largest security camera manufacturers. They offer a wide range of security cameras, video doorbells, recording devices, and even security sensors that work with their cameras. Their latest products include innovations like cameras with Super HD and 4K resolution, cameras that integrate with well-known smart home brands such as Amazon Echo, and multi-functional cameras like the floodlight camera.
Why They're Different
Unlike traditional alarm companies that rely mostly on security sensors, Swann's brand of home security is built mainly on security cameras. Where most alarm companies sell cameras as a premium feature, Swann sells it as a vital security need, so Swann's camera pricing is lower than other companies.
On top of that, Swann's cameras don't rely on free cloud recording plans such as those offered by alarm companies that are usually very limited. Swann offers DVRs and NVRs with much larger recording capacities and they give users more control over their videos.
Swann Equipment Overview
Swann's product portfolio can seem overwhelming. The list of products is long, the cameras look similar, and they rely mostly on product codes to distinguish their cameras. However, if you look closer, Swann actually offers only three types of cameras, and knowing those three types will make it easier to make wise buying decisions.
The first type is wire-free. Wire-free cameras are battery-powered and they rely on Wi-Fi for connectivity. They can't be used with NVRs or DVRs, so you're going to have to use Swann's cloud storage. The main advantage of wire-free cameras is that they're easy to set up and use. They don't require any wiring or access to a power source. As such, you can mount them easily almost anywhere. You can also move them around easily.
The second type is wireless cameras. The main distinction between wireless and wire-free is how they are powered. Where wire-free cameras run on battery power, wireless cameras require an AC power source. Still, they're easy to install. Simply find a nearby outlet, plug the camera in, and connect it to Wi-Fi. One advantage of wireless cameras over wire-free cameras is that they connect to NVRs wirelessly through Wi-Fi, allowing them to record continuously. Wire-free camera's rely solely on cloud storage, while wireless cameras provide a local storage option.
The third and final type is wired. Wired cameras are the hardest to install because they require a power source and a wired connection to a DVR. Although it lacks in flexibility, it's usually a preferred option for homeowners who want a more permanent security camera setup. It's also more reliable as it's not dependent on your internet connection and it's impervious to signal interference.
Besides security cameras, Swann sells accessories like video doorbells, door/window sensors, motion sensors, yard signs, and even imitation security cameras. For more information, check out our Swann in-depth equipment and features review.
Swann Monitoring Overview
All of Swann's products are self-monitored, which means it's up to you to watch over your home with the help of their products. That said, there are no monthly monitoring fees associated with using their security cameras. However, if you decide to add premium cloud recording features, especially to the wireless and wire-free cameras, Swann offers subscription plans.
With a premium cloud storage subscription, you'll get:
- 30 Days of Cloud Storage
- Ongoing Premium Support
- Free 30-Day Trial
If you don't purchase a premium subscription, you still get:
- 2 Days of Cloud Storage
- 90 Days Premium Support
Swann Customer Service Overview
Swann mostly offers security cameras, so their customer support agents are specially equipped to provide help in their area of expertise. Unlike with companies that offer a wider range of security products, with Swann, you're likelier to reach an agent with the appropriate technical knowledge to answer your questions.
All customers who own Swann products are entitled to basic customer support, where they can browse product manuals online, contribute or ask questions from the Swann community forum, or directly get help through the email or live chat. Those who purchase premium subscription get access to 24/7 phone support in addition to the basic support provided to non-paying customers. Additionally, all new customers get a 90-day premium support trial, wherein during the first 90 days after the installation of their cameras, they can use the 24/7 phone support to ask for help.
On top of all that, every Swann camera is covered by a 1-year limited warranty and has a 30-day return period.
Where can I buy Swann products?
Swann is available nationwide and you can purchase directly from their website, from Amazon, and other retail websites.
Does Swann offer products other than security cameras?
They offer accessories, but most of them still require that you have a Swann security camera.
Is there a monthly fee?
Most of Swann's cameras don't require a monthly fee. However, premium features like extended cloud service will require a monthly subscription. You can learn more about Swann's pricing plans here.
What's the standard rate for cloud recording?
Wireless and wire-free cameras come with a two-day cloud storage space for free. If you need more space, you can purchase a premium subscription for $4.99 a month or $49.99 a year for each camera.
Can I return the cameras if I don't like them?
Swann has a 30-day return period, but the cameras must be returned in good condition complete with all the accessories and the box.
Is there a warranty?
All cameras are covered by a 1-year warranty.
Where can I learn more about Swann?
You may check out our Swann in-depth review for more information about the equipment and features they offer.