Nationwide Service Coverage
Xfinity Home, Xfinity's home security service, was introduced shortly after Comcast created the Xfinity brand. It doesn't have nationwide coverage, but it serves a pretty wide area across the U.S. Xfinity used to offer a two-tiered monitoring service and security equipment manufactured by third-party brands. However, in 2017, Xfinity launched new, self-branded devices that are better-looking and more functional than the system it used to offer. They also scratched the two-tier monitoring service and replaced it with a single-tier plan that increases its monthly fee if you add certain devices like security cameras.
Because Xfinity is a triple-play company, it encourages its customers to bundle home security with cable and internet services by offering low introductory prices. It's a good way to save money, but keep it mind that the introductory price is only good for the first year of service. If you decide to renew your contract, you'll be charged a higher monthly fee. To learn about more ways on how to save money on Xfinity Home equipment and services, check out our full review of Xfinity Home deals, pricing, and promotions.
Why They're Different
Xfinity is one of the largest broadband and cable TV providers in the U.S. It's also among the very few companies that offer a triple-play service. If you want all your bills to come from a single company, Xfinity is an obvious choice.
Another thing that sets Xfinity apart is that it offers self-branded equipment manufactured exclusively for Xfinity Home. Is that a good thing? If you could look past the limited information resource about Xfinity's products, it's a good thing. It allows Xfinity to update and upgrade the equipment instead of waiting for third-party manufacturers to push upgrades. Besides, Xfinity Home requires professional installation, so you really won't need to troubleshoot the system upon installation.
Who's It For?
Xfinity is rather picky with customers, so the real question we should be asking is this: To whom does Xfinity offer Xfinity Home?
First, Xfinity Home is only offered in select geographic locations. If Xfinity offers internet or cable in your area, there's a good chance that your area is covered. To be sure, you may enter your ZIP code on Xfinity's website and see if they have deals for you. .
Second, although Xfinity offers its services to both homeowners and renters, most of the promotion prices are exclusively offered to homeowners. If you're a renter and you're considering Xfinity because of its deals, be sure you're eligible before signing anything.
Finally, all new customers are subject to credit check. Ultimately, Xfinity will decide whether they want you as a customer or not. If your credit score is below Xfinity's expectation, they might require you to sign a longer contract.
Xfinity Home Key Features
If you're wondering what features you'll get if you sign up for an Xfinity Home system, look no further. Here are Xfinity Home's key features and tech offers:
If you want to use Xfinity Home, a high-speed internet connection in the installation address is required. That's what the system uses to communicate with the monitoring center. However, you're not required to have an internet plan from Xfinity. If your broadband is provided by another company, that's okay. You can still use Xfinity Home.
Cellular & Power Backup
Unfortunately, broadband monitoring isn't the most reliable when it comes to communication technology. It's prone to connection problems and it goes down when the power is out. The good news is that Xfinity offers backup cellular monitoring and battery backup. If the power is out or if your internet is down, Xfinity can continue to monitor your home.
It may sound too good to be true, but Xfinity's basic equipment package is free. It includes a touchscreen control panel, three door/window sensors, a motion sensor, and a wireless keypad. What's the catch? There are two: you need to pay $99 for professional installation upfront and you need to sign a two-year contract.
Although the basic equipment package is free, you must pay for any additional devices upfront. There are two reasons why you might want to buy additional equipment:
- You want to cover a larger area with sensors.
- To activate some features included in the monitoring service (e.g. add smart home devices to enable home automation).
All paying customers get access to the Xfinity Home smartphone app. You can use the app to control, access, and monitor your security system and smart home devices on-the-go. The Xfinity Home app is surprisingly doing well. It holds a 4.5 star rating on iTunes and 4.3 stars on Google Play.
Home automation isn’t one of Xfinity Home's most important features, but you can use it if you have home automation devices. Xfinity Home offers the Zen smart thermostat and an outlet controller, but you can add third-party smart home devices to your system from partner brands, including Philips Hue, August, Nest, LIFX, Kwikset, and GE.
One of the best things about Xfinity Home is that it lets you add security cameras without requiring an increase in the monthly fee. As usual, there's a catch. Without a monthly fee increase, you'll only be able to use the camera for live streaming and recording short event clips. For most users, short clips won't suffice, which is why Xfinity offers a $9.95/month continuous recording plan. It stores rolling videos for up to 10 days in the cloud so you can download, share, and playback important events. However, it only covers one camera. If you have multiple cameras and you want them all to record continuously, you'll need to pay $9.95/month for each camera.
As mentioned earlier, you can get big time savings by bundling your home security, cable, and internet service. For instance, we were able to get a $70/month quote for Xfinity Home, 25 MBPS internet, and basic cable channels. The total value of these three services would have reached over $100/month if they weren't bundled. For more details on Xfinity's plan pricing, head over to our Comcast Xfinity deals page which covers all of their home security offerings and promotions.
Xfinity Equipment Overview
Home security isn't Xfinity's primary and most advertised business. Because of that, it doesn't have an extensive list of security equipment.
- Touchscreen Controller –Free
- Wireless Keypad – Free
- Keychain Remote – $49.95
- Door/Window Sensor – $49.95
- Motion Sensor – $49.95
- Smoke Heat Sensor– $99.95
- Water Sensor – $39.95
- Zen Thermostat – $199.95
- Smart Outlet – $49.95
- Indoor/Outdoor Camera – $199.95
Monitoring Plan Overview
Unlike Xfinity's internet and cable bundles, Xfinity Home doesn't offer a lot of plan options. In fact, there's only one and it will cost you $40/month.
The Xfinity Home monitoring plan includes all the features offered by Xfinity Home except video recording. However, you need to purchase the right devices in order to activate its features. For example, it offers home automation, but you must first buy home automation equipment.
As for continuous camera recording, it will cost you an additional $9.95/month for each camera. It's optional; you can choose not to pay, but you'll only be able to use your cameras for live streaming and recording short event clips. If you pay the $9.95/month, you'll get continuous recording that is saved in the cloud for 10 days.
Awards & Recognition
Xfinity is a well-known company and it has received several recognitions in the past, including:
Xfinity Home FAQs
Where is Xfinity Home offered?
Xfinity Home is available in most parts of the U.S. If Xfinity offers internet and cable services in your area, there's a good chance that Xfinity Home is also available to you.
Do I need an Xfinity internet plan to use Xfinity Home?
No; you can use Xfinity Home without an Xfinity internet plan. However, you need a high-speed internet connection.
How long are the contracts?
Xfinity Home contracts usually lasts 2 years.
Can I self-install Xfinity Home?
Xfinity Home requires professional installation. A $99 fixed-price installation fee will be charged to your account.
Can I return the equipment?
Absolutely, as long as you do it within 30 days after you receive the system. If you return the system, you'll get a refund and your contract will be cancelled.
What's the equipment cost?
For the basic equipment package (touchscreen controller, motion sensor, wireless keypad, and three door/window sensors), there is no cost. In exchange for signing a 2-year contract, you get free equipment. For add-on devices, the pricing is anywhere between $40 and $200. It must be paid upfront.
How much will professional monitoring cost me?
About $40/month for a basic system plus $9.95/month for each camera if you want them to record.
Where can I learn more about Xfinity Home?
Please head over to our Xfinity in-depth equipment and monitoring review.