Armorax Home Security ReviewBy - 10/28/2016
Our Overall Rating
The Bottom Line
Armorax Equipment & Protection
Armorax is different from most security companies as they don’t include the equipment price in the monthly monitoring fee. To get started, you will have to purchase a Blackbox—a box containing a 2GIG GC2 control panel, 2 door/window sensors, a motion detector, 5 window decals, and a yard sign.
All About Equipment
The 2GIG GC2 control panel is the brains of the system. It uses a cellular signal which allows the entire Armorax system to connect wirelessly. As the equipment is wireless, you can easily install everything on your own. The control panel, included in the Blackbox, comes with both a desktop stand for no-drill installation and screws if you prefer to mount it on a wall. The sensors come with double-sided tape for easy mounting.
You can also customize your Blackbox if you don’t like the prepackaged arrangement. For example, if you don’t need a motion sensor, you can replace it with 2 door/window sensors. Or if you want more motion sensors, they can give you one more in exchange for the door/window sensors. The Blackbox costs $649.95, but you can get discounts or even receive a one for free if you sign a 3-year contract.
You can also upgrade your Blackbox to receive the newer GC3 control panel instead of the G2, but it will set you back another $49.95. You can also order additional sensors. Currently, they sell door/window sensors for $30, Motion Sensors for $60, Glass Break Sensors for $60, and Smoke Detectors for $60.
Armorax Professional and Self-Monitored Home Security
With Armorax, you can either self-monitor the system or opt-in to professional monitoring. However, both options come with monthly fees.
w/ 3 YR Contract
|Crash and Smash Protection|
|Garage Door Controller|
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To self-monitor, you will have to subscribe to the Control plan which costs $29.95/month. If you sign a 3-year contract, the price of the Blackbox will be cut down to $199.95. If you don’t, you’ll have to pay full price, but you’ll be able to cancel your subscription anytime.
You’re probably wondering why there’s a subscription fee to self-monitor. The fee gives you access to the Alarm.com smartphone and web app, which you will use for self-monitoring. It is the same app used by Frontpoint and Link Interactive. The app gives you remote access to your security system, even when you’re not home as long as your phone is connected to 3G or 4G. It also sends you email and text alerts, streams security camera videos to your phone and computer, and gives you cloud storage for your cameras.
Can you use your Armorax system without paying monthly fees? Yes, but the features are limited. If there’s an alarm, you will not get any form of alerts aside from the sound of the control panel’s built-in siren. You won’t be able to arm/disarm or see the status of your system using your phone. And you won’t receive cloud storage for your cameras. Not recommended.
If you want professional monitoring, you have 2 options. First is the Cover plan and the second is the Complete plan.
The Cover plan costs $19.95/month. With a 3-year contract, it reduces the price of the Blackbox to $399.95. It is focused on security and security only. It doesn’t give you access to smart home devices, the Alarm.com app, or email and text alerts. It only offers 24/7 professional monitoring.
The Complete plan is the most advanced offer by Armorax. It costs $39.95/month, and if you sign a 3-year contract, the equipment fee for the Blackbox will be waived. Complete is a combination of Cover and Control. It gives you access to the Alarm.com app and 24/7 professional monitoring. It also has an added feature called Crash & Smash Protection, a technology patented by Alarm.com. Its job is to warn the monitoring center if your control panel is tampered with.
Armorax’s professional monitoring is performed by COPS Monitoring. They are UL-listed, CSAA-approved monitoring center and licensed to operate within all 50 states.
- Self-Monitoring and Professional Monitoring
- 3-Year Contract or No-Commitment Billing
- DIY Installed
Home automation offers are available if you’re subscribed to either the Control or Complete plan. Armorax’s home automation features allow you to add thermostats, smart lights (bulbs or switches), garage door controllers, smart locks, indoor cameras, and doorbell cameras to your system. The control panel (both GC2 and GC3) works with Z-Wave devices, so you might be able to add your existing Z-Wave enabled devices. However, there’s no assurance that they will work seamlessly with Armorax. Although Z-Wave is a universal language, some Z-Wave hubs do not work with certain products. So before buying Z-Wave devices, make sure they work with your control panel. You can contact Armorax to find out which brands their control panel works with.
Currently, Armorax only offers indoor security cameras (sells for $160). Their indoor camera is manufactured by Alarm.com. It’s a fixed camera (no pan-and-tilt) with HD resolution, night vision, and 110-degree field of view.
If you want an outdoor camera, your best option is a doorbell camera. Armorax recommends SkyBell HD as it is proven to work well with their control panels. The SkyBell HD is a wired doorbell camera with up to 1080p resolution, 5x optical zoom, and colored night vision. It lets you see and speak with whoever’s at your front door using only your smartphone. It also detects motion and records events to the cloud.
Will you get cloud storage with Armorax? If you’re subscribed to either the Control or Complete plan, yes. You can store up to 1,000 3-minute video clips in the cloud for 30 days. After 30 days, the clips expire and are removed to give way for new clips.
If you want continuous recording, you’ll need to purchase Alarm.com’s SVR solution. It record continuous videos with smartphone and web app access. Using the DVR you can watch and manage your videos anytime using a smartphone or computer.
- Smart Thermostats, Lights, Locks, Garage Door Controllers
- Alarm.com Indoor Camera
- SkyBell HD
- 1,000 3-Minute Clips Cloud Storage
- Continuous Video Recording with Alarm.com’s SVR
Armorax Customer Service & Support
Armorax offers a 3-year warranty for equipment. They also have a 30-day trial with a money-back guarantee. If you don’t like their system, you can return it within 30 days for a full refund. They even promise to pay for return shipping.
As Armorax’s system is wireless, you can take it with you if you move. Moving with the system is free. All you need to do is inform them of your new address, and they will take care of the rest.
Armorax offers 3-year contracts and month-to-month subscriptions. The 3-year contract requires you to use their service for 3 years. If you terminate the agreement prematurely, you will be subject to a penalty fee. The fee will depend on how many months remain on your contract. After your contract ends, you will be billed month-to-month and can cancel anytime without penalty.
If you’re not sure whether you can finish the 3-year contract or not, choose the month-to-month option. It allows you to cancel anytime without paying penalty fees. The downside is you will not receive an equipment discount.
For any concerns or issues, you can reach Armorax via email, phone, or live chat. According to customer reviews, they are prompt to respond to issues and their customer service is excellent.
Overall, Armorax seems like a good company for home security. They offer high-quality equipment, they can give you access to one of the best home security apps, and their prices are competitive. The fact that they offer no-commitment plans is also a plus. However, Armorax is a young company. Will they still be around in 3 years? No one knows. Also, they aren’t very forthcoming. How much does extra equipment cost? What type of equipment do they offer or do you have to track down compatible equipment on your own? With that in mind, I recommend checking out other companies with similar offers, like SimpliSafe or Frontpoint.
- 4-Year Service Warranty on Equipment
- 30 Days Trial (Money-Back Guarantee)
- A rating with the BBB
Armorax Customer Review