Armorax Home Security ReviewBy - 10/02/2017
Our Overall Rating
The Bottom Line
Armorax Equipment & Protection
Armorax is different from most security companies as they don’t include the equipment price in your monthly monitoring fee and they don’t require a contract. To get started, you’ll need first to purchase equipment. Armorax sells what they call a “Base System.” The Base System sells for $499.00, but you can snag it for $99.00 if you sign a 3-year contract. The Base System includes a 2GIG GC2 control panel, a Verizon SIM card, three door/window sensors, a motion detector, and a key fob.
The included 2GIG GC2 control panel is the brains of the system. You can also upgrade to the newer GC3 panel, but doing so will set you back an additional $120.00. As a standalone control panel, GC2 has a lot going for it. It uses a cellular signal which allows the entire Armorax system to connect wirelessly. As the equipment is wireless, you can easily install everything on your own. The control panel ships with both a desktop stand for no-drill installation and screws if you prefer to mount it on a wall. The sensors include double-sided tape for easy mounting.
Additional Equipment Pricing
As we already discussed, you must first purchase a Base System. If you need more than what’s included with the Base (2GIG GC2 control panel with a built-in cellular chip, three door/window sensors, a motion sensor, and a key fob), you’ll need to purchase each device a la carte.
|Glass Break Sensor||$69.00|
|Carbon Monoxide Sensor||$89.00|
|Z-Wave Door Lock||$189.00|
|Takeover Module (Wired to Wireless)||$85.00|
|Base System w/ 3-Year Contract||$99.00||$99.00||$99.00|
|Base System w/out Contract||$499.00||$499.00||$499.00|
|Crash and Smash Protection|
|Garage Door Controller|
After choosing your equipment, you will choose your monitoring plan.
Armorax offers three monitoring packages: Cover, Control, and Complete. Cover is $28.95 per month, and it includes professional monitoring and nothing more. Control is $32.95 per month. This package also includes professional monitoring but adds access to the Alarm.com app. The app provides control over your security system regardless of if you’re home or away. The final monitoring package, Complete, is $36.95 per month. This package has the same features as Control, but it adds access to home security cameras and home automation devices. Via Armorax you have the option of adding monitoring without a contract, or you can sign a three-year contract which includes an equipment discount.
Armorax’s professional monitoring is performed by COPS Monitoring. They are a UL-listed, CSAA-approved monitoring center and licensed to operate in all 50 states.
While no longer advertised, you can choose to self-monitor your Armorax equipment. Self-monitoring is $29.95 per month, and you’ll need to purchase a Base System.
You’re probably wondering why there’s a subscription fee to self-monitor. The fee gives you access to the Alarm.com smartphone and web app. This is the same app used by Frontpoint and Link Interactive. The app gives you remote access to your security system, even when you’re not home so long as your phone is connected to WiFi, 3G, or 4G. The app also sends email and text alerts, streams security camera videos to your phone and computer, and gives you access to cloud storage.
Can you use your Armorax system without paying a monthly fee? Sure, but the features are limited. If there’s an alarm, you will not receive an alert aside from the sound of the control panel’s built-in siren. You also won’t be able to arm/disarm or see the status of your system using your phone. And you won’t receive cloud storage for your cameras. Without a monthly fee, the system will act as an expensive local alarm. We don’t recommend this option.
- Base Equipment – $99
- 3-Year Contract or No-Commitment Billing
- DIY Installed
Let’s talk about home automation. Home automation offers are available if you’re subscribed to Complete. Armorax’s home automation features allow you to add thermostats, smart lights (bulbs or switches), garage door controllers, smart locks, indoor cameras, outdoor cameras, and doorbell cameras to your system.
The control panel (both GC2 and GC3) works with Z-Wave devices. Although Z-Wave is a universal protocol, some Z-Wave devices will work with the system and some will not. Before purchasing third-party devices, check with Armorax regarding compatibility.
Armorax offers an indoor security camera ($139), an outdoor camera ($219), and a doorbell camera ($179). Their indoor camera is manufactured by Alarm.com. It’s a fixed camera (no pan-and-tilt) with an HD resolution, night vision, and a 110-degree field of view.
The outdoor camera is also made by Alarm.com. It has features similar to the indoor camera, but it’s designed to withstand rugged conditions. The third camera option is the SkyBell HD, a doorbell camera. SkyBell HD offers up to a 1080p resolution, 5x zoom, and colored night vision. It lets you see and speak to whoever’s at your front door using only your smartphone. It also detects motion and records events to the cloud.
Speaking of the cloud, Complete for $36.95 per month does include cloud storage. Via this plan, you can store up to 1,000 3-minute video clips for 30 days. After 30 days, the clips expire and are removed to give way for new clips.
If you want continuous recording, you’ll need to purchase Alarm.com’s SVR solution. It records continuous videos with smartphone and web app access. Using the DVR, you can watch and manage your videos anytime using a smartphone or computer.
- Smart Thermostats, Lights, Locks, Garage Door Controllers
- Alarm.com Indoor and Outdoor Cameras
- SkyBell HD
- 1,000 3-Minute Clips Cloud Storage
- Continuous Video Recording with Alarm.com’s SVR
Armorax Customer Service & Support
Armorax offers a 3-year warranty for equipment. They also have a 30-day trial with a money-back guarantee. If you don’t like their system, you can return it within 30 days for a full refund. They even promise to pay for return shipping.
As Armorax’s system is wireless, you can take it with you if you move. Moving with the system is free. All you need to do is inform them of your new address, and they will take care of the rest.
Armorax offers the option for no-contract service and 3-year contracts. The 3-year contract requires you to use their service for 3 years. If you terminate the agreement prematurely, you will be subject to a penalty fee. The fee will depend on how many months remain on your contract.
After signing a contract, your monthly fee will be locked in for the duration of your contract and continuously if you decide to renew after three years, your monthly fee will always be the same.
For any concerns or issues, you can reach Armorax via email, phone, or live chat. According to customer reviews, they are prompt to respond to issues and their customer service is excellent.
However, when secret shopping their service, we found excessively long wait times for sales support both in chat and on the phone. I called on a Friday at 10:00 am and waited 27 minutes before giving up. If they are not adequately staffed to accept sales, they are probably not staffed to take care of issues.
Overall, Armorax seems like a good company for home security. They offer high-quality equipment, they provide access to one of the best home security apps, and their prices are competitive. However, they’ve made drastic changes this year. The changes affected both plan pricing and features which is something we plan to monitor.
- 3-Year Service Warranty on Equipment
- 30 Days Trial (Money-Back Guarantee)
- A+ rating with the BBB
Armorax Customer Review
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