SDS Security ReviewBy - 07/16/2015
Our Overall Rating
The Bottom Line
**ATTENTION:** SDS has removed their website and their phone number is no longer working. I believe they are out of business and this review will no longer be maintained.
SDS Protection & Equipment 6/10
Superior Detection Systems (SDS) uses equipment from vendors like GE and Honeywell. GE and Honeywell are industry leaders, but the equipment SDS utilizes is extremely basic. For example, they use the Honeywell Deluxe Keypad as the primary system controller. While the keypad is not technologically advanced, it is simple to use and is equipped with battery backup.
SDS offers all the basic home security components like PIR motion sensors, sirens, glassbreak detectors, and connected smoke detectors. Perhaps their most exciting component is the Wave2 two-tone siren. The Wave2 has a patented case design that allows it to fit into a wall plate which makes the siren discrete.
My biggest concern with SDS is that their sales model is much like ADT. They require an in-home visit so that they can “customize” the system and provide pricing. They also require professional installation of their systems. In general, their systems require a landline to work. But for an additional fee there is a cell module that can be added to the system. We recommend choosing a cellular based monitoring service as cellular is the most secure form of monitoring. Not only do cellular signals continue to transmit if the power goes out, but there are no wires to cut making your connection to the central monitoring station stronger.
- Regional Security for Nashville area only
- Basic and Simple Hardware
- 24/7 Monitoring for Burglaries and Fires
- Land line Required
- Alarm Takeover Options
Home Automation 0/10
SDS does not offer home automation services.
SDS Customer Service & Support 5/10
Continuing with their “in-home” model, SDS requires onsite troubleshooting. If a technician is dispatched for a service call you will be charged a service fee. They do provide minimal help to try to mitigate this added expense. They offer basic troubleshooting tips on their website and will assist with basic support questions on the phone.
The most concerning problem with SDS is both a pro and a con. SDS is regional to Nashville. Supporting locally owned companies is awesome and a passion of ours, but in this case it is also a con. SDS uses a contract that is not necessarily customer friendly. This includes their stance on moving. We were not able to confirm if they will charge you a penalty if you move within their service range, but we did confirm that you will be penalized if you move outside of the Nashville metro area. Moving penalties limit your ability to be mobile, and they also limit who has access to their system. For example, renters wouldn’t be able to use the system or young professionals who might need to relocate for better opportunities. While this may seem normal, it is actually a dated practice. For customers considering SDS, we recommend Frontpoint. While they are not regional to Nashville they are a smaller national company so you are still supporting a medium business as opposed to a big box named company. Frontpoint will let you move for free, which means the system can be used by renters and homeowners. They also offer cellular monitoring, remote/arm disarm from your smartphone, and home automation for the same price as SDS. Finally, they hold an A+ rating with the BBB and hold an Angie’s List Super Service award.
- SDS is Locally Owned
- Service Calls Require a Fee
- Licensed and Bonded in Tennessee
- Moving? There will be a penalty.
- Auto Renew Policy Warning
- SDS is Not BBB Accredited